Stacked Pancake & Breakfast House — Restaurant in St. Catharines

I wish I could comment on the food, as it looked quite delicious in the photos. However, when my 12 year old son and I arrived there was a cluster of confused Skip the Dishes delivery people crowding the entry both inside and out the door. I have to mention that these folks were very kind and all were wearing their face masks. They told me I could go on in because they were all waiting for delivery orders. My son and I entered and waited at the front desk to be seated. For about 10 minutes we waited in clear view of the staff and then decided to go outside where it was less crowded. Promptly a woman came out and asked us if we were waiting to dine in. I said yes and she brought us in and seated us. Thankfully there was no more time wasted as a server came and informed us they were backed up and there would be a 45 minute wait, asking if we wanted to wait. I said "no" and we left. Being a fair minded person, I'll give it one more try as any place can have a bad day and be short staffed. But let's face it, an experienced staff would know to at least acknowledge a new customer more promptly. I will write another review on my next try OK!!! Redemption!!! 2nd try the place was GREAT! I'm not just saying that because they recognized me. They didn't. We were seated promptly this time and the service was fast. My son was thrilled with his oreo pancakes. I loved the generous amount of onions on my homefries and the 2 sides of bacon we ordered were still sizzling (1st time I've ever seen that) I'd like to change my rating to 5 stars, but I'm not a tech guy. I just love breakfast and now happy to have found a new place... Oh! and now on the 3rd visit Still GREAT!!! And they have a weekday early bird special! Mon-Fri 5 dollar breakfast from 7am to 9am. Sooooo glad we came back...

My younger Son & I decided to finally visit this restaurant. Every year, when we get our taxes done at the H&R Block right next to them, we joke about when we will try this restaurant.

So, a couple of days ago we went! We both ordered the "Jumbo Express." Firstly, our hostess/server was very professional. She seated us immediately & was all smiles.

Their coffee wasn't hot. It was more like lukewarm, but neither of us cared too much about that. Father & Son finally had a chance to break bread & catch up with one another.

Their eggs & bacon were perfect! The bacon wasn't overcooked, nor was it undercooked. We both liked the bacon & eggs! They were a bit skimpy on the portion of their strawberry jam, which BTW was absolutely amazing. I wish they gave us a bit more jam. Their strawberry jam is, without a doubt, the best strawberry jam I've ever tasted in my life.

Unfortunately, the tater tots they served us were cold & stale. We took a few bites and we just looked at each other. The first thing my Son asked was if mine was cold to. They were absolutely awful.

We debated about whether or not we should say something, but given that we paid for it, I don't think having food served hot is asking too much.

We flagged down our server & brought it up. She was very professional & replaced both of our servings with hot ones.

While we both appreciated her gesture, that initial serving of cold tater tots ruined our meal. We wanted to order some more food, but we didn't want to risk having another cold tray of food sent out to us. So....we ended up going to Tim Hortons afterwards, for a couple of wraps.

The service was nice, but I just don't see how anyone could put out cold stale food. Those tater tots never should have been put out to the customer.

It ruined...

Lost us as a costomer first time to stacked was in welland amazing service so lets try St Catharines where I live. First visit there never welcome left at the door with server's walking by us eye contact zero hello and seams to be under staffed as well. Was asked what can i get you again no hello at arw table always had to wave are server down even walking to us to get to other tables like were not there then I was to the point to get up and get my owne refill on coffee cause they for got and sat there for a good 20min to are bill as well. 2nd time there waiting at the door with us and 3 people in there group again eye contact walked by us no hello a other girl came to us about 3 min later and then welcomed us we said yes for 2 Please and was tolled it will be a 20min wait with 3 to 5 tables open and cleaned ?. We left and went to Wimpy's in St Catharines and was welcomed as we walked in as we did not have the time to go to Stacked in welland if we were greated the wait would of been fine there differant owners so we will suport welland from now on yes we will drive to welland stacked as are first time was amazing and staff was always talkkng to us and eveyone. Sorry but you lost some one that would of been to the St Catharines stacked there every week. Replay. No thanks welland has us now first visite there was ok lets give then a 2nd chance not even 8 feet in the door we had 2nd thoughts maybe you should be there more ofthen im not getting in to a...