U Need A Pita — Restaurant in St. Catharines

Went in there July 2nd at 1PM. I ordered a single poutine and pita, and though the store had been open for an hour, the grill still wasn't on so I had to wait 30 min for them it to heat up for them to make 2 items. I recieved it in a ripped bag and when I got home and opened it up there were hard pieces of black soot from the (obviously uncleaned) grill inside everything making the food pretty much inedible. The counters, floors, pita counter, and back area were also just as dirty as the grill. The few bites I could pick out of the poutine were good when they weren't covered in hard, carcinogenic bits. I wish I could go back for a refund, but I am working now and can't. Horrible experience and both my girlfriend and I feel sick.

Included is a photo of one of the grill soot pieces that was...

"Just meh the staff said so too. " My initial feedback from 3 years ago.

The owner asked for additional feedback. I still remember the experience as it was a rather shocking to hear the honest truth from the staff in that manner.

I asked the person at the counter what was 'the best' and or 'most popular' and the staff said all the food was 'meh at best' and made it clear that I was likely to be disappointed.

I should have left right there but I was tight on time and was starving and chocked it up to just the staff member having a hard day.

Unfortunately the team members on your staff were right. The food was greasy hastily prepared and bland in flavor. The staff are clearly underappreciated and the food quality was abysmal.

In hindsight 'meh' was probably...

Went to this location last night. First moment we walk in, the dude working VISIBLY rolled his eyes. Came back out with his mask on and took our order. He was clearly irritated so I don't even know why he's there is he's that miserable.

They didn't have romaine lettuce or tomatoes, but it was late, so it is what it is. The whole time he stood in front of us PREPARING THE PITA, he didn't wear a mask. By all means, breathe in the food and us while preparing it, we must be immune to infection any time but at the register as that's the only place he felt he needed to wear it.

Food quality was okay, but not the greatest. The experience overall was terrible, and indefinitely won't go back. Do yourself the favour and go to Pita Pit down the road...