St. Thomas Roadhouse Bar and Grill — Restaurant in St. Thomas

This review is about the online response of poorly received reviews by Roadhouse.

So here's the thing, when the Roadhouse is good, it's good. When the Roadhouse makes a mistake, apparently the google response includes arrogance to negative reviews, doubles down and claims the dissatisfied are liars. If you can't take criticism, you shouldn't be responding online, Dan and Sam.

Let me be clear, I was there. The food was slow. I know it's a hard thing to admit, but you guys dropped the ball that night. It was unacceptably slow. My phone dropped to 3% while waiting with our 3 kids. I get it. It happens. It wouldn't deter my future visits. Until I read the response.

My wife left a 2 star review, which included that she typically loves your restaurant, but was disappointed in this last visit. Magically by her name alone, you were able to pull her order, paid by debit - which does not include her name, but somehow knew exactly who she was and her specific order, unless she was the only person all day who ordered cheese fries and steak, highly unlikely.

The app did not come out in 15 minutes as you claimed. Even if your system identified my wife in the sea of hundreds of people you got that night, it would only calculate when your server inputted the start time, not when we sat down. So either, your response is a fabrication or you've mistaken her order for someone else.

To other reviewers reading, if you scroll through negative reviews, you can see the arrogant response of Dan or Sam which quite frequently calls the disappointed customer a liar. Guys, this isn't cool or professional. I'm okay with mistakes. I'm not okay with lying about mistakes.

I've cooked up a little dish of my own for you guys this time. Enjoy this 1 star humble pie. You lie online to reviewers about my wife to make yourself look innocent, I don't bring my...

Long story short keep your order simple and it’s a decent establishment for fried foods, burgers and beer.

Burgers were phenomenal. Sister in law told me always order burger and fries as it’s hard to mess up and she was right. Hers looks amazing and was done perfectly. My Sunday special steak was ordered medium rare and came out thicker than the others and Blue in the middle. There weren’t even red juices coming out it was so raw… First cut was nothing but tendon also so just bad luck I guess. I think that’s when my expectations dropped.

Ordered mashed potatoes instead of fries (my mistake it was busy and I should have known better). They came out as loaded mashed potatoes but she did remember the side of gravy (gave it to my sister in-law to save the extra up charge as I had paid now for extra fancy mashed)

Waited for drinks while we saw servers in the back room having drinks themselves. Also please hydrate but we were honestly parched ourselves and I was kinda jealous 😅

The mashed potatoes kind of fell flat too given the way they were dressed up and should have blown me away with bacon and cheese and chive… but instead they tasted watery and the flavours were not combining either. It lacked a richness that I think some butter, cream and salt could have helped more than just the sour cream… But I understand if they are premade and frozen in a ramekin and heated as needed. I ended up taking it all home and basically cooking the steak more myself and fixing up the mashed potatoes to not be a pull during the rush. But overall was very disappointed and had to keep my mother from complaining and she was about to cause a scene in...

Went to the Roadhouse for the first time in years for date night, and will not be returning. Boyfriends nachos were burnt and stuck to the wax paper in the container, my fries weren't cooked and were complete mush.

After waiting some time for our waitress to return, she agreed the nachos were bad and was getting my fries remade. Before we could say we didn't want the nachos, she left and brought new ones back stating she took them off the window in the kitchen so we didn't have to wait.

We asked if we could take them home, and she said because of the rules we couldn't. (Even after the screw ups) Told her we didn't want them, and she said she can't take them back...we stated we weren't going to eat them because the first ones were gross, so she did take them back. A few seconds later she brings nachos out to a man at the bar. The bell in the kitchen never rang for an order up, so you can only imagine what that means...disgusting.

I didn't bother eating my food, and asked for a box. The bill came and while she was going over it, I realized I was charged for a different drink than what I ordered. ...no. I was given the wrong drink and charged for that, honest mistake I guess but that was taken off the bill.

There was no mention of changing the chicken in my wrap from crispy, to grilled and I was charged $1.99 for that. At that point, I didn't care. $41 later for garbage food and left a $4 tip... if I knew how terrible our experience at the Roadhouse was going to be, we would have went to McDonald's for date night. Our food probably wouldn't have been so terrible, and we would have saved a...