Pizza Hotline — Restaurant in Steinbach

Honestly, I find one star a stretch. Not blaming the staff, but the system of ordering a cheap pizza is terribly flawed. Website was terrible and couldn't complete an online order as I could only select the toppings on one of my pizzas from the multi-pizza deals. Tried multiple times to place an order on the phone. Doesn't help that it goes to a call center and I talked to someone who knows where. First time-they insisted that they couldn't deliver to my address. I'm very well aware of where I live and that they deliver. After some time and insisting on our part, they said they would talk to someone and call right back. Never called back. Called a second time; this time we figured we'd just go pick it up. It's maybe 5 minutes away from my house. So we selected "for pick-up" on the phone and placed the order. They then said they would call us right back for a confirmation. I never got a phone call... Third time: Called them saying we just placed an order x-number of minutes ago. Explained the situation of not receiving calls back. Just wanted our pizza, can they confirm right now on the phone, they said they couldn't. Haggled on the phone until the person said he could do it. Waited on the phone and then realized that they hung up on me. Waited a bit, then decided to just drive there and talk to the staff to see if the order was placed. Turns out it was...

Terrible experience. Would not recommend pizza hotline to anyone. At the very least until they fix and streamline the...

Ordering delivery is incredibly difficult. Not just once but every time. The last delivery personnel arrived with no mask. We called to inform them in case it was just an individual that didn’t want to follow procedure on route. Simple forgetfulness popping out of their car having not had to wear one for a two minute interaction. I get it. It happens. But if they didn’t notice, how else we’re they to know? Well the gave us a credit and apologized and we didn’t want a credit we just wanted them to be safer. Maybe 3 weeks later we call for delivery and now they don’t deliver to us. They were rude which was weird because I don’t believe we were even dealing with the same individuals as last time. I understand everyone might be a bit tense from having to deal with irate/unreasonable individuals recently because they should be(not everyone has been pleasant with the restrictions and mask mandates) but we were regulars, we tipped, we never complained, we’re local. We talked to different employees on multiple occasions, no one has been able to explain why. It just doesn’t add up. We won’t be returning. There are plenty of other local businesses we would love to support...

Ok so the lady who took the order barely spoke English at all and we had a very difficult time trying to communicate our order, we eventually Ordered 4 pizzas and They said it would take an hour. Hour came and went and no pizza. I called to inquire and i was told that they called me 12 times to confirm my order... first of all since when do they call to confirm? Wouldnt the call to order in the first place be a confirmation in itself? Ive ordered from this store many times in the past and NEVER had a confirmation call... dumbest thing ive ever heard. But no one called to confirm anything. I asked to speak to a manager and they transferred me to a "customer care" person. She was incredibly rude and super defensive of THEIR mistake! Unbelievable how unprofessional they were with me. You just lost a customer for life. Ordered little caesars instead. Amazing experience in comparison. Pizza hotline in general is sub standard in the quality of their pizza, but their customer service is...