Evermoore: Island Dining & Brewing — Restaurant in Summerside

I don’t normally write reviews but this was a necessary review of something that cannot be overlooked for a business. It’s sad to see that I have to review this brewery with 3 stars. I heard amazing things but was met with a mediocre experience. I’m not going to speak for my other family members, this was just my experience! The positives!! Bartender with the awesome moustache was super kind and funny !! Very welcoming and listened when we were chatting about tabs and where to sit! The pizzas were delicious! All my thanks to the kitchen for cooking a large amount of food for our group! Definitely recommend the garlic fingers, such an interesting twist with the bacon jam! we saw the owner pull up and come in to help the staff, he greeted us with a smile and asked us how we were, he was very accommodating, kind and that was great, immediately asked every table if they needed anything!

Now onto the other stuff. -Came here pre-booked with a large group of our family for a pub crawl, but we were separated. In my opinion, It would have been nice to sit with our entire group, whether inside or outside. (I understand sometimes this can’t happen but being pre-booked I hoped it would have been possible for all of us to be together) At the beginning, we were told that we were not allowed to order other food from the menu because we had the preordered food (pizzas were ordered for the group) Mixed message kept being given while we were there about being able to order extra food and not being able to order extra food and it made things confusing.

The main reason for my review:

My sister in law asked about a non alcoholic beverage and was told by our server that all of the alcoholic cocktails could be modified to have no alcohol. But when the drink came, it had alcohol in it!!!! we went and asked the bartender and he responded that the drink could not be made non-alcoholic and was shocked that it was even offered. He apologized and she ended up getting another drink that was non-alcoholic. (Points to him for the apology and fix) Thankfully, my sister in law noticed quickly and stopped drinking it, but I would hope that this can be address quickly with the staff to make sure it doesn’t happen again to other customers who may not be able to have alcohol at all due to their own personal views.

At the end of the evening, the same waitress/hostess who served the alcoholic beverage, tried to...

My girlfriend and I visited this past Friday at 6pm and we were less than impressed. The picture speaks for itself. My entire meal was burnt and I am shocked that the waitress even brought it to the table. After which she did not return to the table for over half an hour. No one checked to see how our meal was going, no drink refills, NOTHING. So when my girlfriend was done with her meal, I started putting more dishes to the side with my untouched burnt meal and the waitress finally came over. Asked if there was a problem, when I responded with “the entire meal is burnt” she asked do I want another one? I said “no, she’s done eating and we need a to go box” the waitress simply said okay, and walked away. No apology for the burnt meal, no offer of discount/compensation, nothing. It’s very clear they did not care about our experience and I’m sure it had to do with the two large parties going on at the same time. Why work for a tip if you know you are going to get lots from other tables right? The whole experience was unpleasant and frustratingly...

Paid 20 something $ for a burger with kettle chips and macaroni salad. Received a small burger, with LAYS POTATOE CHIPS, and SIX macaroni in a small condiment bowl. Addressed the owner about it (first time ever "complaining at a restaurant") The owner completely brushed it off with zero responsibility. Only bonus was kind waitresses. Would not go again

Edit I did not try to personally offend you, However I notice you went out of your way to personally attack me and make me sound much worse than what happened in reality. You're staff was very nice, and I wasn't just saying that to "make myself seem nice" the owner clearly has a complex and a hard time with criticism (judging by equally childish responses to other reviews) I would recommend learning to handle criticism, only stands to benefit yourself and your business. Operating a business is difficult, and sometimes things aren't done right and people complain. Please spare the long, dramatic, slanderous response. Most importantly no hard...