Black Tiger Coffee Co. — Restaurant in Surrey

there has been a serious and VERY obvious decline in the overall quality of this place. i have been a frequent customer for two years, but will no longer be giving the time of day to this place because whoever is running it needs to shape up! as of the last month, me and a few other customers have noticed an abundance of issues, but here are a few of the most obvious. the cafe is always understaffed. it can get quite busy, and my heart goes out to all the poor young ladies who have to man the floor alone! as a manager, if you know you get good business, why sabotage that by only having one worker on for hours at a time? this place also does takeout and delivery, and watching ONE person try to balance in-person orders and takeout orders all at once makes me want to hop behind the counter myself. we have also noticed; the man who we believe to be the manager always brings his own friends in during peak hours and gives things away for free instead of helping his employees (or most of the time, ONE employee). if youre trying to better your profit and labour costs, which is clear by the understaffing, giving away inventory is surely not going to help. the quality of service and food has gone down as well, but it is hardly the baristas’ fault. how can one provide adequate service while also brewing coffee and making quality food when they are ALONE behind that counter? it is truly such a shame that such a lovely place has turned into what appears to be an attempt at...

Went here with my daughter on Saturday afternoon for a treat. We ordered two americanos, one iced and one cold with cream. Staff added the cream as per COVID safety protocols. We went to take a first sip and noticed the cream was bad. Took the lids off on both our drinks and noticed the cream was clumpy. I understand mistakes like this happen, but when we told the barista she said that the date on the carton meant the cream was still good and insisted that it was fine. When we asked if she could make us new drinks with fresh cream, she said she couldn't. We insisted that we wouldn't drink spoiled cream and would like the mistake rectified. She took several minutes to discuss with a colleague if they were allowed to remake us a drink at no cost. After about 5 minutes of back and forth they agreed to re-make our drinks. I don't understand in what realm of the food service industry you pressure your customers to be fine with consuming spoilt ingredients. I was shocked by the level of incompetence in customer service and I will not be returning here. At least at Starbucks I can count on consistently good product and service - the staff are...

The mark-up on their food is 95% and not even worth it.

They charge almost $9 for an avocado toast that is a thin and narrow slice of cheap bread and a small bit of avocado and a pinch of other toppings. It is not good quality, the portions are tiny, and the staff is rude. I'm a very soft-spoken and shy, and the staff made me feel like I was dumb. When I tried to call them later on it was impossible to get through, just kept going to voicemail. After several hours I was able to get through and on the phone the staff made it seem like I was in the wrong because I couldn't get through to them on the phone. I felt very uncomfortable and insecure in their establishment, and I don't suggest supporting a business that acts so entitled and greedy with their prices vs quality and portion sizes.

Coffee is fine.

In response to their reply:

Clearly management didn't even bother reading the review thoroughly if they genuinely believe I'm saying employees are in charge of menu prices. Great job taking zero accountability and deflecting th...