Cactus Club Cafe — Restaurant in Surrey

Do NOT recommend, horrible service and staff. My family and I came to this location for dinner. When ordering dinner we asked if we could just have pasta with sauce for our children. My daughter doesn't eat meat and she remembered that Cactus does not offer a red tomato sauce without meat so we asked about other options. We were told that there was a creamy sauce and our waitress would check if they could put that on our pasta. She never got back to us but our food arrived with a creamy sauce on the pasta for the kids. The servings were incredibly small and my son actually ate some of his dads meal. When our bill arrived I was shocked to see that it was over $200. The "kids" pasta was charged at $26.75 EACH. I asked our server as this didn't seem right considering the small portion and a little sauce. She said that that is how she has to charge it, I said that isn't what we ordered. She asked if I would like to speak to a manger and I said yes. The manager told me the sauce was very "expensive" and that's what we were being charged for. I said you have charged us for two meals that we didn't order and that's not what we received. She said she would check with the chef and returned about 15 minutes later and took $12 off our bill which meant we were still paying over $20 each for a small plate of pasta and sauce for our kids. I said that the meal we are being charged for (Spaghetti Portofino) included shrimp that we did not get and I'm sure that accounted for more than $6 of the cost of the meal plus the servings were very small. Her response was that was the normal amount of pasta but she would go back to the chef again. We again waited 10-15 minutes for her to return with a new bill charging us $14 per Childs meal. She then told me that I should remember for next time that that is how they charge this meal. Her entire attitude and complete lack of care for the customer was appalling. This all could of been avoided if our server had simply said sorry and removed one of the pastas from our bill. We would of just paid it and left. I emailed Cactus about the service we received and they responded with a standard form letter response that they will use this situation as a teaching moment for staff. I asked if someone could please call me to discuss my concerns and weeks later I still have had no response via phone or email. Do not recommend...

I just had the worst restaurant experience ever last night. A group of us decided to go to Cactus South Surrey whereas we usually go to the Langley location. Upon arrival we were seated quickly and we ordered water. The waitress came back around about 10 minutes later at 8:55 PM and asked if we were ready to order. We explained that we were still deciding. I was conflicted between a sandwich that was going to be special in 5 mins or a bowl from the regular menu. The waitress abruptly picked up the menus from our table and says, "Well you won't need your menus since you are waiting for the happy hour menu to start." We then explained that we actually needed our menus still as we were deciding on what to eat and she aggressively tossed the menus back at us and went away. She was serving two tables beside us, checked up on them frequently yet brushed past all our attempts to catch her attention and 20 minutes passed. Eventually we asked to be moved tables. Not going to say that the other server was any better but the first one was just relentlessly rude. We did speak to the manager at the end of our visit and he was apologetic.

When a customer chooses to come to your restaurant that must be respected. They are spending their money but more importantly they have chosen to spend their time there. To come into a restaurant and then feel unwanted is the most unsettling feeling.

I was...

Wow! What can I say, this place was absolutely amazing! Me and my family took our sister here for her birthday, and we were blown away with how good it was, we have been to Cactus Club before, but it Abbotsford and it was for pasta (which was amazing), but on this recent visit to Surrey, we finally got to try main-meals.

The Crab Cakes frites were delicious and tender, fresh taste, warm, I chose to upgrade from Sea-salt fries to Truffle Fries, and did not regret it! So good, the tartar sauce was just right as it complemented both the Fries and the crab cakes.

The salad that came with my meal was prepared in a way that I had not seen before, and it was so good, fresh, it came with a lemon on the side which even further enhanced the already delicious flavor, it was topped with these little crunchy balls.

My brother ordered a 16 oz steak (medium rare) it was so juicy and tender, props to the chef for preparing it perfectly, and seasoning it well!

Finally for Dessert, we initially had ordered the New York Cheesecake, but quickly found out it was sold out, so we chose the next best option, The Egg Nog Cheesecake! And I don’t regret getting it, when i tell you it was good.. IT WAS GOOD, the silky top, with the textured base, the burst of flavor is un-describable.

All in all, this place is a 1000/1000 and i strongly suggest you try this place, it’s...