Chef's Kebab — Restaurant in Surrey

Horrible dining experience...messed birthday occasion.. Never ever ever seen this kind of pathetic guest service in my entire life.

May be that waitress is overqualified for these kind of restaurant jobs….

Chefs did great job & they deserve 5star, thanks for feeding us delicious food. I believe we ordered - jackfruit kabab, chilly chicken, veg Manchuria in appetizer & butter chicken, paneer bhurji, fish masala, parathas & peas pulao for main course. We really enjoy all of these items. Restaurant has nice interiors & beside good parking lot available.

We party of 10 landed by 8:15pm and there was 3tables already seating.

Experience began form 1st order- We - order bunch of appetizers and 2 pitchers of corona beer. Waitress- (10-12min later) showed up to say we don’t have corona by pitcher!! We- order whiskey Waiting waiting waiting n waiting another 10min past then we asked about it.. Waitress- (so rudely) we are busy !! And just walked away!! (Busy is absolutely understandable but look at the way you saying??)

Later finally got our drinks & appetizers too.

Table status- No water No napkin No cutlery to eat!! We- Asked her for cutlery Waitress- gave really bad expressions & Came back with with knifes only and just dropped on table and left quickly. We thought she didn’t understand what we ask for so My brother went to get from front desk. Waitress- very aggressive way said that they don’t give cutleries unless asked!!! You guys are talking rudely me & bla bla bla.. That behavior made us feel so uncomfortable front of our family and others present people in the restaurant. We felt that she is just trying to kicking us out & not gonna take main course order, But after while other waitress took over our table order and she did good job.

Business owner should look into service part before losing your customers.

I hope they will do improvements very soon and nobody will get this kind bad experience...

One of the best Indian food in Surrey but worst customer service. Wanted to share my recent experience. I mostly order Indian food from them as everyone in home really liked food here. I generally order through Uber/Skip but due to recent dine-in restrictions I decided to go myself to pick up the order as I thought restaurants are already suffering and ordering through Food Apps cut down there profit. I ordered a few things and total bill was about 150$. When we reached home I found quantity of Chicken pakora was considerably less as compared to what we use to get earlier. I ordered 2 plates of chicken pakora and quantity in both the plates was about 60perc of what I normally get. Wanted to mention here that I have got food from them around 20 times in last 12 months. So, my wife just called the restaurant just to give feedback about this and got very disappointing response. The girl over the phone started arguing that pieces are bigger in size, so that's why the number of pieces are less which wasn't the case. She didn't acknowledged and keep on arguing in bad tone. We don't want to spoil our dinner further and my wife said we are not happy with the service this time and will not order from here in future. Girl over the phone very rudely said OK and banged the phone. They should realize a customer is who is giving a honest feedback should be acknowledged and if there is any shortfall should be sorted out rather then arguments and false claims.Resturant must understand if a customer has ordered 150$ food and they are calling you to give feedback about a 10$ item they are not expecting or demanding that 10$ from you. They just want an acknowledgement that due to your mistake there evening got a...

Today, I was so disappointed with the food and service of this restaurant. I went to restaurant with my wife & 2 kids. We ordered malai tikka, dal makhani,chicken biryani, roti & nan. The chicken biryani first bite felt like eating very old/rotten chicken inside. Inform the waitress she didn’t apologize and said she can replace, we said ok for replacement for any other food, it’s very laughable she said she can replace with same chicken biryani, we immediately refused because we don’t want to get sick. I am from South Asia and biryani is like a staple food in India/Pakistan, it seem this restaurant is having no idea what is biryani. We return the biryani however they still charged us full amount. They didn’t have courtesy to apologize. Staff is not wearing face mask even though other restaurants still using face mask. I am attaching the receipt for the owner to know that review is not fake. This is the reply to your response: We discuss with your server, she said she is going to give us same biryani. Please check with your server. Why I would not take if it is fresh. My whole family have same opinion about your biryani. We can't go wrong in this regard. About the face mask, I know the current rule that mask is not mandatory however other restaurant still using it, because you are in hospitality industry and if you still use it, it shows that you are taking extra precaution which only shows that you are still following protocols even though its not mandatory. About ruining other people business thats not our goal, if you check my other reviews I always appreciate locally run small scale business, but when you feel cheated thats my right to...