Michael's Artisan Bakery & Cafe — Restaurant in Surrey

First time here but I’ve been wanting to come here for a while. This place is somewhat visible but if you blink you’ll miss it.

There is plenty of parking in the front for customers, I arrived there around 8:30, so wasn’t too busy. However in the short time being there lots of people were coming and going.

This is an artisan bakery with a cafe shop inside. I was overwhelmed at first by the amount of options I could choose from. This may be my new go to place moving forward.

The variety of dessert's, freshly baked breads & pastries, cakes and coffee options, certainly there should be something for everyone.

I was pleasantly greeted with a smile and given time to look around to figure out I wanted. I ended up ordering their brand muffin with raisins and a black Americano.

I used to own a coffee shop so I feel I have a higher standard for taste of espresso and this place delivered. Great taste, great notes and the muffin...

Came in excited to try a pastry which was the curry turnover. I ordered and paid and saw some person behind me go to the pastries area and an employee went ahead and grabbed both the last pastries.

Afterwards the employee helping me said they ran out and I said I could wait for a fresh batch. Another employee came up to me and proceeded to ask me how many I'm willing to buy which I felt a bit disrespectful as I had just ordered one and wanted to try it out.

I asked if I could just get another quick bite instead of a refund as I had just paid. They said sure and I picked a brownie which was about 70 cents more. Instead of just handing out the brownie they rang me up for a 70 cents charge which I was surprised by as I didn't think they would charge me extra especially for the inconvenience.

Overall a good place, but as a first timer in Vancouver and at the cafe I didn't really feel welcomed or...

Great food (the bread was great) but bad customer service experience. I came in and was not greeted by the blonde young guy at the counter. There was no other customers in the bakery as sometimes busyness can get to all of us. He looked at me like I was bothering him. I asked him for some bread and he continued cleaning the bread shelves for about 20 seconds. He didn’t drop what he was doing to assist me is the point. He then got my order, processed it, and if it wasn’t for me thanking him to try and initiate a pleasant conversation, I doubt any words would have been spoken. Strange and doesn’t seem like it’s a regular thing based on prior reviews but that was my first experience there. A thorough brush up on customer service for that young lad would be suggested as no doubt 100’s of people will now see my mixed review...