I've always enjoyed Newton Pizza but yesterday when I ordered the pizza and took a bite near the end of my meal I felt something dangling from my mouth. It was still stuck in the pizza so I pulled it out of the pizza. I was sitting in the dark watching TV as I ate so I couldn't see what it was however my imagination was running wild and my heart was pounding and fear was overcoming me. I turn on the light and walk into the washroom with my lips tightly closed so that the object wouldn't fall out and potentially go missing. It was a long dark black strand of hair! I gagged and then vomited. As much as I have enjoyed Newton pizza over the years now the very thought of their pizza makes me dry heave. I'm not sure if they use hair nets and it was a random one time thing or if they don't wear hair nets all together but I will never be able to order from them again. In fact I've made up my mind that I will make my own pizzas at home...
Read moreClearly advertises on their menu a "Monday and Wed special for $10.99 LG pizza with three toppings. Pick up only". Called today to order their pizza special and they lady on the phone said that the special is only on "Monday and Tuesday and NOT Wednesday". I knew I wasn't wrong so I went in to order. The sign for the special is clearly up, but when I tried to order it the lady then told me "that is an old menu and we no longer have that special". I'm sorry, but if you are advertising a special on your menu shouldn't you be fulfilling that special? If you are no longer offering that special, that advertisement needs to be removed or else isn't that considered false advertisement? If you do not want to offer that special anymore, remove the advertisement and don't lie to your customer saying they are wrong and it's a special for Monday and Tuesday only. I don't mind paying more for my pizza, but as a consumer I do not like...
Read moreThis pizza place is horrible. The quality of pizza is horrible and the service of the people working at the Newton location have zero customer service skills. We ordered 3 pizzas and all three were made wrong and when we called back to ask about why the pizzas were made wrong and what they could do for us, they hung up on us multiple times and we’re being rude. Upon calling again, they told us ‘don’t call back’ and we’re not providing us with their managers information or allowing us to speak to a person of higher authority. They told us to come into the back and make the pizza ourselves. This is the 2nd time we had a horrible experience with them. DO NOT VISIT NEWTON PIZZA on 128 location. Worse pizza place ever and staff needs to learn some customer service skills and some...
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