Tim Hortons — Restaurant in Sydney

Firstly, there don't seem to be any clear signs for the drive-through. Secondly, the menu is right at the order point and the menu display switches between two different sections of the menu so you don't have time to read it properly. The staff then expect you to know exactly what you want to order within seconds of seeing the menu and seem incapable of answering a simple question such as, "Do you sell fries here." (the British accent of the person ordering should surely be an indication that they're not familiar with the menu!). The person ordering had to repeat what they said three times every section of the order. We got to the payment window and the staff were rude, after glaring at the person ordering for several seconds one of the three staff huddled near the payment window bluntly asked us what we ordered without even greeting us. When we said we ordered two portions of fries (after the person who took the order confirmed that we wanted fries) they then rudely responded, "We don't do FRIES, we do WEDGES!". We had no intention of arguing with the staff so we politely said, "Two portions of wedges then please.". One of the staff then took payment, handed us the drinks and a bag with ONE box of wedges in (which we didn't discover until we were a kilometer away) and didn't respond when we said thank you. I've been to hundreds of coffee shops all over North America and the UK and I can honestly say that I've never come across staff as rude as those in the George Street branch of Tim Hortons. I'd also point out that there should be a full menu visible before you get to the order point as well as having the full menu at that point, unless of course the staff would simply prefer potential new customers to go elsewhere to spend their money. We won't be returning to this branch, despite it being quite local for us. There is no excuse for terrible customer service to polite customers no matter where...

George st tin hortons is one of the better tims to go to, they 8 times out of 10 get the orders perfectly staff are for the most part very nice and have service with a smile, although there are a few people that work there that couldn't care less about there job and choose to ness stuff up or choose to not help the people there waiting on. The inside of this tims is always clean, the bathrooms are always clean and there bathrooms are outfitted with a purple UV black light so when they clean they don't miss anything at all. People are respectful of the inside of this tims establishment and if you come across someone that isn't being respectful there normally highschool kids and there always normally asked to be responsible and respect there surroundings or they will halfto leave. All in all a few bad eggs shouldn't ruin this tims, is ts a wonderful hang out if you buy a coffee or food there and it's a nice place to grab a delicious coffee...

Today I ordered a veggie wrap from the George Street Tim Hortons drive-thru for the very first time, and unfortunately, the experience was extremely disappointing. My friend and I were not aware that we had to mention our mobile order before arriving at the window. When we reached, one of the employees (a lady) spoke to us very rudely, saying, “You don’t know, you have to tell before.” While I understand it was our mistake not to know the process, but it was unintentional. What truly upset us was the disrespectful tone and attitude. Customer service is not only about correcting a customer but also about communicating respectfully. I even told her that this is not the way to speak to customers. If there were an option to rate less than one star, I would have chosen that. This was a very unpleasant first experience, and I hope management addresses this issue so other customers do not go...