Swiss Chalet — Restaurant in Tecumseh

Ordered food two days in advance with a lady named Rita. Paid a deposit to ensure the food would be ready for 5:30. Showed up at 5:30 on the nose. Waited 90 minutes for the food. 10 of my family members including kids were waiting at home for me. No apology. I spoke to Rita who said she was too busy handling “200 orders an hour.” She took my number and said she would work it out with me later. Got home and a bunch of our food was missing. I called the store. No answer for two hours. When I got through Rita took the call, wouldn’t tell me her position and told me that she absolutely positively gave us all the food (she was “one hundred thousand percent sure”). No apology. Total gaslighting. Why in the world would anyone lie about this? Nonsensical. She offered two free dinners which didn’t cover the cost (let alone the hassle) of the delayed and missing food (it was food for 10 people remember). And a credit for a future dinner assumed we wanted to return there after all of this terrible service. I asked for our money back for the missing food. After some back and forth she said unless I came in the store to give her my card she would process “a full refund” on Tuesday (it’s Sunday). So I came in and she refused to process the refund. She insisted that the dinner credits were better. I said I wanted our money back for the missing food. She refused, said I was lying about the missing food (said this to me in front of my 7 year old daughter who had her dinner and bed time delayed because of Rita, not to mention the food my daughter was going to eat was a part of what was missing. Rita calling me a liar caused my daughter to cry… hard to hear someone calling your mom a liar about food you didn’t get). When I continued to insist that a credit was not going to work when we didn’t get the food we already paid for, Rita then threatened to call the “authorities”. When I asked who the general manager was, she said she was. When I tried to verify with other employees (she most certainly was not acting like any general manager would, so her statement begged confirmation), she yelled across the restaurant to tell all employees to say that they didn’t know who the general manager is. Each of them then said “I don’t know” when I asked. Each and every one of them.

Rita, a few tips: don’t tell customers they are liars (especially in front of their kids), don’t say that you are a hundred thousand percent sure of something you are not sure of and don’t gaslight people who you rely on for business.

This goes down as the worst handled meal in my entire life. This restaurant really doesn’t understand the meaning of customer service. You ruined dinner for my entire family and then called me a liar when I pointed out what had happened and asked for you to fix it.

Head office, I have it all recorded and pictures of everyone involved (note that Rita told me it was “illegal” to record our conversation and continued to insist this even after I confirmed that I was a lawyer and assured her I was actually well within my rights). Trust me when I say you do not want this person to be representing your brand. Happy to answer any questions you have to ensure that this is addressed without me needing to further escalate. To be clear, this has nothing to do with the money. This woman promised us food at a certain time and took our money to confirm it, made us wait 90 min, missed half the food when packing our order, screwed up dinner for our entire family, called me a liar in front of my 7 year old over missing food after she told me she would refund the entire order and then threatened to call the authorities (again in front of my 7 year old). There is a deeper level of wrong going on here that needs to...

My stepdaughter and I went for dinner on Friday at 345pm at the Swiss Chalet on Manning we had the new hot Roast Beef Sanswich. It is delicious with very generous portions. But as we were dining the power went out in the whole plaza. We were the only customers dining in. We continued to eat and finish our meals. Then a fire in the grease area flared and smoke was entering the dining room. The waitress came.to collect our money and we both informed her we were using debit. But with no hydro no debit available. She proceeded to tell us we would have to go to a bank and get the funds. The manager didn't approach us at all. So we were ask to go and get the monies to pay the.bill from the waitress. It wasn't the waitresses fault or ours that this happened so I went and got the funds we paid our bill and even gave a tip to the waitress. But all the manager wanted was the payment. No concern about the customer or any show of interest. She did not care or have any con cern for the customer. When we went to leave I ask if there were any coupons and was told by the waitress whom we just tipped she said Don t you get mail. They have lost me as customer with their lack of concern for their customer as smoke entered the dining room. Watch yourself if you go to Swiss Chalet I worked in food services in management you don't treat people this way. With smoke entering into the dining room no alarms were sounded...

Stopped today to get a Take Out at Swiss Chalet on Manning Rd. . Ordered a Chicken Wing Dinner with Fries, Coleslaw and a Chicken Wrap Dinner with a side Salad. The young man behind the counter taking the orders very friendly and pleasant. He asked me if I wanted utensils and napkins and I said yes. Everything went well till I got to my vehicle to eat and seen that there were no napkins or utensils. Was disappointed that they omitted those items as how do you eat your Salad or Coleslaw without a fork and clean your fingers after you eat. For that reason I gave them only 3 Stars but the food and service were good except for that mistake and I would of given them 4 Stars. I would suggest that they alway give utensils and napkins with Take Out. I really didn't want to Edit my review but it is the only way I can respond to the Swiss Chalet Owners response. Thank you for offering me to get in contact with you but it is not necessary for you to offer me anything to make it up. I was happy in general and just wanted to let you know what happened so it doesn't happen again. Maybe make a point of always giving out utensils and napkins with take out. Luckily, we had some forks in the car and I appreciate you getting back to me on my...