XIX Nineteen — Restaurant in Terwillegar Heights

Ok but definitely not worth the price. Unfortunately feels like a place that takes itself far too seriously. The interior of the restaurant was nice and we got a table right beside the kitchen. Had a reservation and unfortunately arrived 10 minutes late but the staff was friendly and said it wouldn’t be a problem if we were finished by 8:30. I don’t think I have ever had a multi-hour meal for two people intentionally, so that wasn’t a concern. Starting with an appetizer of mussels, sauce was delicious, but the mussels were hit and miss with many overcooked/deflated or busted. Fries also had a burnt flavor to them. Kind-of a small portion as you can see for $33, but the sauce saved the dish so I would give it a 7/10. Baby Lobster Linguini was next for one of the mains. This was very tasty but they didn’t fully clean the shrimp (gross) and it was heavy on the sauce and lite on the linguini. Again, portion size was not what you would expect for a $45 pasta dish but that was my expectation walking through the door so I’d give it another 7/10. Finally, our second main was the Scallop Farro Risotto. Make sure you reread that name because my mistake was missing the word farro. This was not risotto at all, it was farrow with tiny cut veggies mixed in and absolutely drenched in oil, making it appear more like a soup than risotto. It was completely inedible, I might as well have gone to KFC and taken a ladle from the fryer, the only flavor was oil. To top it off the scallops were cut in half and either burnt dry or half raw. Pro tip: when the base of a $45 dish consists of $0.50 worth of farrow faux ‘rice’, maybe splurge and give the guest five-six full scallops. Don’t cook one side and cut them in half, looks extremely low rent at this price point. Each of us took one bite and couldn’t eat it. 0/10, one of the worst dishes I have ever eaten. When the waiter came to the table he kind of gave me a knowing look when he saw my plate was still full, as though this wasn’t the first time. Since this was a celebratory dinner I didn’t want to ruin the night by complaining so we just asked for the cheque. A little disappointed that the waiter didn’t even inquire if there was a problem with the food but I’m sure he already knew all too well. Besides, it was my own mistake for not reading the menu closer. I would recommend clarifying with the customer that the dish is not technically risotto if/when it is requested in the future as I would have definitely changed my order had I known. Also, please ask that the wait staff stop placing the napkins on customers’ laps, it isn’t 1940 and it’s a bit creepy in 2023. Everyone is capable of placing their napkin exactly where they feel it will be most useful. All in all the experience was just ok so I can’t justify the price tag or going back. With one glass of wine and the dishes listed above the bill for two was ~$150 + tip. For that price I would expect to be blown away. Save your money and go to...

This is one of the best restaurant to go to for celebrations like family get togethers and a date night with your spouse. Our server Scott is brilliant, friendly but most of all great service and absolutely professional. We always ask for his table.
Scott always knows how we like our food and drinks.The dinning and drinks experience is amazing. We have gone there so many times and actually lost count. Always a perfect evening. However when you call for a 6:30 or 7 pm reservation their first answer at the front desk is that they are fully booked. No matter how advanced the date you call for. Although we do manage to get a reservation at the end after a lot of pleading . When we go, there are a few tables always vacant and that has happened each time.

I don't understand why that would be. We realize that Yes they keep 2 seatings for the evenings and then the rest are, you walk in. This is super unfortunate and sad that regular patron's are treated this way. We spend large amounts and give generous tips too. However I do Realize that Should Not be the criteria for getting Reservations. A little kindness and appreciation would go along way from the restaurant's part, especially when patrons write great reviews and appreciate the
 service, food, drinks and ambiance. We would expect to be treated cordially. The other point of contention is that we heard you could pay $10.00 per person for reservations. I inquired regarding that rule this week. The front desk denied it saying they have no such rules. However after going through the reviews guess what I did find a review exactly on this point a patron to the restaurant was charged $10.00 per person to reserve a table. I took pictures of the both side conversations to prove my discovery regarding this matter. The conversation was between the guest that evening and the owner.

I wish that this being a great restaurant and I am sure we will be coming in the future. I wish they were more generous in their approach where seating is concerned and not so Rigid. Charging $10.00 per person is not a bad idea at all
 especially when you do go through with the reservation and your money is returned in the bill at the end of the evening and the table does not sit vacant the whole evening.

This would for sure make the dinning experience better in the future for everyone concerned. It was a very frustrating experience for us this week trying to get a reservation at X1X Edmonton on 5940 Mullen Way. We go through this each time!!!!!!

 I wish You all the best for having an amazing restaurant in Edmonton. We are 
fortunate to have had a great experience in the past at the restaurant and with our server Scott.
We do bring in a lot of out of town and country friends and family to share a good meal at your restaurant but believe me it is a chore and struggle to get a reservation !!!!. Very Frustrating to say none...

I'm torn between giving Nineteen a 5 star rating, for the few times I've been there before, and a 1 star rating for my experience there tonight, hence the 2 star rating because it wasn't really OK. For the times that I've been there before, they make deadly Old Fashioneds and the food is on par; for my time there tonight, it was more about the service we received.

The lounge was busy enough that there weren't any tables to sit at and there wasn't enough room at the bar for two people to sit. Nonetheless, there were enough "in between" spaces for people to move their bar stools to accommodate fitting two people in the space that was available. One of the staff had mentioned that they would take one of the stools and move it to the end of the bar where we could both sit as there was one empty chair at the end already. That was all fine and dandy until right after she said that, she disappeared. So, my friend took it upon himself to move the stool to the end. Needless to say, as it was pretty busy there, the stool legs bumped up against the stool legs of other people sitting at the bar and the chairs of people sitting at the tables. It was quite embarassing to have to do that especially when the staff said they would do it and the looks we were getting from people didn't help.

Unfortunately, where I was sitting (at the end of the bar) was in the way of where the servers needed to walk in and out of so I had to push my chair in so that the servers could go by, which meant standing the whole time until a table opened up or people at the bar left.

Eventually, a table did open up and we got seated but it soured our experience of the evening. The waitress was a sweetheart and I felt bad for her having to hear about the experience, but she could have told us that the manager was already gone when she found out instead of us asking and then having us sit in waiting for half an hour.

I had already paid before my friend said that "it would have been nice if..." and only after the fact did someone come and say they would like to make it right. I did appreciate it, but a bit too late in this...