Tim Hortons — Restaurant in The Palisades

⭐⭐⭐⭐⭐ Outstanding Customer Service and Great Experience at Tim Hortons Albany! I recently visited Tim Hortons Albany, and I must say the customer service was absolutely exceptional — one of the best I’ve experienced at any café or quick-service restaurant. From the moment I walked in, the staff greeted me warmly with genuine smiles and a welcoming attitude that instantly set a positive tone. The team members were attentive, efficient, and incredibly polite, making sure every customer felt valued and well taken care of. Even during the busy hours, they managed the line swiftly and calmly, ensuring that orders were taken accurately and served promptly without compromising friendliness or quality. I was especially impressed by how the staff went above and beyond to accommodate requests — whether it was customizing a coffee order or double-checking that everything was just right before handing it over. Their attention to detail and commitment to maintaining a clean, comfortable dining space showed true professionalism and pride in their work. The store was spotless, tables were promptly cleared, and the atmosphere was inviting — perfect for a quick coffee break or a casual meet-up. The coffee was fresh and perfectly brewed, and the baked goods were delicious and well-presented, showing the same care and quality that Tim Hortons is known for. What really stood out, though, was the genuine kindness and teamwork among the staff. You could tell they enjoyed what they do, and that positive energy made the experience even more enjoyable. In a time when good service can be hard to come by, Tim Hortons Albany truly shines for its consistency, efficiency, and hospitality. I’ll definitely be returning and recommending this location to friends, family, and colleagues. Kudos to the entire Albany Tim Hortons team — keep up the fantastic work! You’ve set the gold standard for...

Worst Tim Hortons ever got a mocha with topping got a brown coffee with no whip cream and a order of assorted box of Tim bits and they just gave on kind it's the closet Tim's to my house but I don't recommend it to even my enemy they don't listen and worst service ever I keep trying to give the benefit of doubt and was going there often but no more I will drive the distance to a better one but it's hard because they are all starting to have lazy service....

UPDATE SEPT. 11 .2003 --------+±------- . update sept .11. 2023 / 215pm there's a fella who works the window handing out the orders and sometimes on theic taking order her one lady once say it's her husband I go to that location more than I used to but now with his rudeness and no manners never or smiles or ever says have a good day while paying he will talk to the other staff in his own language and when people do that you know he's saying something rude about a customer or he would talk in English I will try this location a few more times and if it doesn't get better I recommend others to go to another location if he doesn't like his job he should find a new one I was gonna give it a better rating than I did before but not now it only take one employee to ruin a customers day and it's not the first time he gave me a hard time I actually dread when he's working the window or taking orders he acts like he owns...

Very rude drive through staff! Went to drive through at 11 am, not rush hours, no cars (not even one) behind me. I gave the drive through staff a $20, and she handed me the coffee, and change ($5 + $10 + some coins). While I was putting away my change, she shushed me to drive forward immediately to make way for cars behind me. I moved forward, and looked into the rear mirror, noting there was no car behind me. I backed up, and asked why I was not allowed to put my change away before I drove away when there was not even any car behind me. Her reply was that she has to meet her "drive-through time"! I pointed out to her there was not even any cars in sight! She insisted that she still had to meet "drive-thru time". I asked to speak with the manager and asked why she had to rush me away from the drive through window and not allowed to quickly put my change away. He apologized that I should not be rushed, but they do have to meet "drive-thru time"!! All this time, around 5 minutes while I was complaining to him, there was still NO CAR behind me! This is the most crappy customer service I have ever got from Tim Hortons! What drive-through will not even allow a customer 5 seconds to put away their change! I will definitely not going to this Tim...