Pizza Pizza — Restaurant in Thorold

UPDATE - NEW COMPLAINT : Ordered from this location again figuring they fixed the issues and now there is new ones. They were late and wouldn't give me my order for free AND it arrived at room temperature not even hot. This location is by far the worst and they just keep making mistakes. It is really sad as their job is really not that hard. You're better off shutting that one down.

OLD COMPLAINT: It's not often I post reviews but this time I just had to. If you get it from this location for delivery or consider picking it up, run. One time I had an order for delivery from this location both pizza's burnt. Then, then send two more out and one was burnt this time and also a hair on the pizza. Called to complain and they reimburse part of the order like really!?!? This happened about a month ago. Now tonight, I placed an order again and this time got called and said they had no jalapeno poppers and I asked for another location cause this one was terrible and not to use them for my order and nope they wouldn't do it even though there was a much closer one. Take your business elsewhere folks and don't say I didn't warn you Pizza Pizza should really start reconsidering their customer service. I have been a customer for 10 years and I've just had it, they can't even deliver from another location that is just as close and if not closer or even investigate the one here. Very sad. If they even dare to comment something ridiculous other then a fix to the above issues it will clearly show you the kind of company that they are. I am glad everyone will get to see...

I dont know what to say today. I was there on new year to grab five pizza's. They ask us to wait about 20-25 min. No issue with their service. All good.

One incident i want to describe that make you feel ashamed. I had some friends as my sisters with me too. Who wants to use washroom. I used washroom already. when my sisters turn comes up. That guy was become aggressive on us. He said it is closing time. Please leave this place right now. I requested him, my sister's are with us. She cant use washroom anywhere else in this night time. It is an emergency. He refused and shout on us. He literally said you guys are enjoying the new year and i am working, why should i help. I am not gonna allow anyone after that!. Even, we were already inside the store and our pizzas were not ready yet. His voice was still loud on us. I was thinking to call cops. But my family were with me. I didn't wanted to waste my precious time.

Good part is, two girls employees named shamma and veerpal were observing everything. They ask me to get my sisters inside to use washroom with gratitude and apology on his basis. But that guy still didn't left his useless attitude and he left the counter. I don't know the name of that guy. But i hope you guys know your employees better than me and you will find it.

So, the border line is atleast teach a lesson to that guy that humanity is thing which should be exist in the behavior. And avoid these cheap things in future. He was literally trying to harassing my sisters. Never gonna come here again.

Once again big salute to shamma...

This honestly is the worst pizza pizza you could ever order from , do not order delivery hear it will not come. . I had trouble is ordering pizza online so I called to order the pizza for my family.the gentleman was hard to understand so I kept repeating myself so I could understand what you saying and then I asked him about prices and asked he why he bundled my pizza then he pretended to mute me because I kept asking him the same question over again because I want to do it I understand what I order. So then I called customer service explain what happen so they placed the order themselves, they said that it would be here in 41 minutes (5:41pm) so me and my family weighted then after (7:12) I decided to call them back because nobody has shown up to my door. They said on the phone same gentleman who hung up or muted me,sorry the driver couldn’t find her address, it didn’t exist so they cancelled my order without a phone call! I am like it does exist cause I live here and if you GPS it it would definitely come up. Then he was like you were gladly to leave a comment online ,so I decided to do just that! I hope this helps somebody else! by the way no one said sorry To me about my order! I wish I can leave zero stars for rudeness and...