Mr. Chinese — Restaurant in Thunder Bay

Ordered food while passing through Thunderbay on August 11th 2020. Did not know where to order decent food from, so I was advised by hotel staff that this was the best in the city..... Boy that was wrong! Ordered the meal for 6 and substituted ginger beef into the meal. Was a bit surprised when delivery showed up and it was $170 (quite a bit above the menu, they don't mention the delivery charge etc). Figured the price it would correspond with the quality of food. Took the 2 brown bags of food back to the room to feed the family. Open it up and find the szechwan noodles and ginger beef so soupy that the styro containers were put into plastic bags which were half full of "sauce". Fished out food for the family and sat down to enjoy the meal. First bite of the stir fry veggies were horrible, so badly over cooked they were like baby food. Moved onto the noodles and they were so over cooked they were like paste. Gave up on eating the food at this point (not just myself but the wife and 4 kids felt the same). At this point I decided that I needed to call the restaurant and make a Faceboom review to express the displeasure. Was informed by the female phone operator that "they can't undercook the food" and that the manager would call me the next day. We continued our trip out east expecting a call the next day... well no call. Left it for the next day thinking maybe they were just busy...wrong again. No call again. Went to our destination to visit family and were out of cell range for a week. Returned to cell range and found no voice-mail to show that they decided to call. Found that they didn't bother to respond or even post my Facebook review. Decided I would try to IM Mr. Chinese on FB messenger. They responded and we worked out an agreed upon refund that I was told that I had "his word" that I would be etransferd the agreed refund. Well that was on Saturday and today is Monday... and still no return and will not respond to Messenger as I have tried to see what the scoop is for the last 2 days. Very poorly ran "family business", he claimed that he had not heard from his employee until I messaged him and that they did not have my number (which was also wrong as it was on the receipt and I provided it to the phone operator). So Mr . Chinese I think it is time you step up and do the right thing (that you gave me "your word" that you would do)

Sincerely...

First off, the place is freezing. Many patrons in the restaurant mentioned how cold it was inside. My Mom and I went to have dinner and after being seated and had ordered drinks we were told the business would not be serving any combination dinners because they were too busy with take out orders on Valentine's Day. We each ordered soup and asked that our dinner arrive after we have finished our soup. Our soup was delivered and the waitress left our table. Within seconds, another waitress was delivering our meal. Our spoons didn't even hit the bowls yet. When we told her we asked for our meal to come when our soup was done, she returned it to the kitchen. When we were done our soup the waitress brought us our meal that was now barely even warm since it is so cold in the restaurant. The rice was cold and dried out, probably from sitting under heat. When she delivered the meal she apologized the other waitress brought out the food and said "She doesn't know, She's new. Besides it wasn't even your order." Funny how it was the exact same food we ordered and when it was finally delivered it was barely warm. The food would have been better if it had been hot and the waitress could have just apologized for the screw up instead of blaming the other waitress and lying to us telling us it wasn't even our food when they brought the same plate of food back to us 15...

We had called for delivery to our hotel at holiday inn on Saturday December 17th at 9:00pm. The lady on the phone was extremely rude. She refused to switch the rice with the noodles. She refused to call when we got here (we asked her to call when they arrived as we might have been across the hall.) The lady very rudly said "excuse me? We will not call on arrival." She started asking personal question of why we wouldn't be in our room. For a number 12 and a number 10 was $49.00. The lady rudely said "its $49.00". The lady said they are closed at 9:10pm (which made no sense as their website says 10:00pm). I am not one to ever write a review on a restaurant because I know people work hard and sometimes have bad days. But the way this lady acted was out of control. I have never felt this way about any restaurant. We ended up cancelling our order and ording from another Chinese restaurant (which was great by the way!) If you are the manager reading this I would hope you do something about this lady. You will keep losing customers. I will never recommend this place to anyone nor will I ever come...