Subway — Restaurant in Thunder Bay

If I could I would have given a 0 star. Bad customer service. The girl at counter does not know how to handle a customer. What I said to her is that just write eat in on my receipt. It for the reimbursement purpose from the company. She started tripping. She backed up and said I don't know what you r saying and that she I not responsible for that. She said she just makes subs that's it. Every other place I go to they never have any problem in doing that when I ask them to write eat in on receipt. Obviously, she needs a training. I wanted to cancel my order and got my money back instead. Would have gone to other restaurant. Very disappointed and disgraceful. She needs a re training.

I don't recommend going there. She was not helpful at all. Plus she came in defense mode and backed up.from the counter with a attitude on her face like she is doing favor on me by making a sandwich. It's dark "indian girl". I won't come back. Her coworker was very nice and respectful. Just...

This is a new location so it is very fresh inside. Service is great. Lunch times can be VERY busy. best to show up 10 minutes before 12 if you want quick service. Otherwise your gonna wait. That is not a problem of the restaurant its simply a very busy location. Clean fast staff make this stop as quick as time of day will allow. always been greeted with a smile as well. The food is subway food. It meets their standards and everything is fresh. I do recommend this location. There is also a new menu with many more...

I have had an awful experience almost every time I use the app to order ahead. They prioritize the customers in store before the ones who have ordered for pickup. I ordered subs from this location tonight and it said they were ready for pickup. When arriving they had no idea where my order was. 5 minutes later they “found it” and proceeded to help the customer that was in store before making mine so had to wait 20 mins longer then the original pickup time. Don’t have an order ahead option if you can’t make...