Stacked Pancake & Breakfast House — Restaurant in Tillsonburg

If anyone was thinking of picking up some Stacked from Tillsonburg today I would wait until their staff is in a better mood.

Today my coworkers and I decided to order ourselves some lunch around 12:45pm. We each got one meal and a side each, my food was amazing 5* for that but my one coworker was told after over 20 minutes of waiting that they did not have the pulled pork grilled cheese at their location so she had to wait an extra 8 minutes for her order (which held up ours as well and we recieved our food cold), my one coworkers meal was not correct she was missing her side of fries and the bacon on her bacon grilled cheese sandwich (she paid an extra 2$ for, which they did bring over 3 pieces of fresh bacon) my coworker who wanted the pulled pork grilled cheese got a bacon grilled cheese instead it was cold and the cheese was hard.

Finally, my other coworker ordered their stacked burger and he was really excited for it, when he went for his lunch and bit into the centre of the burger he was greeteded by a TOOTH PICK sticking straight up out of the burger. There was also an extra tooth pick underder one of the grilled cheese’ that was hidden that she could have bit into.

When my coworkers went over to stacked to make another complaint, she had taken a photo of the burger, when showing one of the workers the photo they said “it was normal” and that “he has the burger upside down.” Unless they make their burgers with the top part of the bun on the bottom and the end piece on the top this burger was most certainly not upside down.

This was not our first bad experience with stacked, we usually have great experiences with their breakfast but the lunch service has always been menial and disappointing… though he wanted me to add the burger itself was delicious, at least he didn’t pay extra for the...

As a fairly regular customer at Stacked Rexdale, I regrettably hadn't been there for quite a while due to personal circumstances. Today, while enjoying my delicious breakfast, I asked the familiar waiter: "Where's Bala?" I was told that Bala had been transferred to the new Stacked restaurant in Tillsonburg. This news floored me because Bala was absolutely terrific as a Manager and server at Stacked Rexdale. I miss him!

A wonderful person, Bala had always impressed me with his topnotch, easygoing and friendly customer service skills. As just one example, I had witnessed when a teenage girl carelessly spilled coffee all over the floor and didn't even apologize. She obviously didn't care. Good thing that I've never been a server because I certainly would have had some choice words to say to her about her rude behaviour. Bala took it cheerfully in stride and handled the whole situation beautifully. Impressive!

Rexdale's loss is Tillsonburg's gain! Congratulations on the opening of Stacked Tillsonburg. I absolutely love all the food, coffee, staff members and outstanding customer service at Stacked Rexdale. There's no doubt in my mind that Stacked Tillsonburg is an excellent restaurant in this Canadian (hooray!) chain, too. It's too bad that I'm too chicken to drive on Highway 401 (the busiest highway in the world) to head towards Tillsonburg. Instead, I'm sending my best wishes to Bala and the rest of the team at Stacked Tillsonburg. Big recommendation from me for you to go there yourself! Vicarious...

The food here is phenomenal! Although what happened was disgusting! Our server left the table to go to another which is fine as she was doing a fabulous job! Another server came over to take our order which was odd and when our original server came over to help us she told this new server that she had already been helping us! The new server, which she was blonde and I think her name started with a J, started to argue with our wonderful first server who was just trying to continue to serve us! This disgusting behaviour by the blonde girl is making us strongly think about not coming back as we don’t want to deal with her stealing tips from other...