Captain's Catch — Restaurant in Toronto

PLEASE READ TO BOTTOM.

This should have been written a very long time ago…. (But I just learned how).

A few years ago, my wife and I (and sometimes with friends) used to enjoy going to Captains Catch for a great meal. However two years ago, on my birthday, my wife and I, with relatives visiting from another city, went there for dinner. We all ordered our meals, and yet got only a portion of what we ordered. Of course a year later, for my birthday, again, my wife and same relatives from another city, went to Captain’s Catch yet again. In the area which we sat, no one was there. We all made our orders, and yet having made full orders, I had ordered lobster which would come with vegetables and noodles, and what ever. They brought me one lobster, no head, no claws, hardly anything. No vegetables, noodles, nor anything else. Yet charged FULL PRICE. Soon there after, more people came in and sat in our area. Many had exactly what I ordered, which really confused me. I was really confused, and so I consulted the lady serving us. From what in understood, it was the cook or the way others ordered, having maybe phrased it differently then me to get exactly what I ordered, or something. The more I spoke to lady serving us, the less it made sense to me. I heard something about the chef or cook or what ever. I just think that others should be made aware of this. I may add, having spoken to the people that were with me, at which point I remembered… Whilst we were all making our order, the lady serving us, yet on the phone, would not hang up whilst taking our order.

Further more, in the garbage bin behind Captain’s Catch, people are throwing away a mattresses, or a mattress. Yet with all the bed bugs spoken about in the area, I would see this as unsafe near a restaurant. In passing this on, I would be safe to say I had only seen once, myself. But once is enough for me.

FOLLOW UP…

Today, Wednesday August, 13, the lady who served me , saw me in the area, and approached me. Referring to my review,, the first thing she spoke of was having mattress(es) removed, involving a third party. Yet they had been there for a few weeks AT LEAST, and are still there now.

Following this she went on to say that she was on the phone for work Purposes, whilst taking my order. This was both rude and unprofessional.

Then she went on about our orders. Four of us made our orders (while she was talking on the phone). Yer we all got only a portion of what we ordered. The funny part to that, being, people walked in after my friends and I. They all got full orders which was what we ordered. The lady told me something about how many pounds or what ever. To which I said we all ordered from their menu, saying exactly what we wanted. We never got that. Funny how this morning, she said she was sorry about this, assuming that would make all better. I told her I never got my meal, and I paid a lot of money.

And what I seriously cannot understand, she apologized to me a few times. Then thought all was better, to remove my review or something. YET two birthdays, two years, I never got what I ordered. I paid lots of money. To say sorry does not give me a meal nor the money I lost…

I FEEL PEOPLE...

This is my very favourite Chinese restaurant. The chef is very creative, resulting in unique dishes not found in other restaurants. Michelle and the rest of her staff provide excellent and personable service to each and every diner. The decor is beautiful and spotlessly clean. If you are looking for unique Chinese dishes or unique presentations of familiar dishes, you have come to the place of your dreams. This is my favourite place to go for special occasions. If you go here and happen to see me, please say, "Hi." My friends and I have been a regular, very satisfied customers since 2017 and will continue well into the future.

We went to Captain's Catch yesterday and we had a dish that was new for me, "Lobster with E-fu Noodles", so fresh and so delicious. To accompany that, we had two favourites, "Shrimp or Prawns with E-fu Noodles", my all-time favourite shrimp dish anywhere and for dessert, "Pan Fried Milk", with just enough sweetness to declare this a superlative dessert. As usual, Michelle and her staff made sure that we had an excellent time. Each time we choose Captain's Catch, we are made to feel both special and like we belong there.

I saw that there were a couple of reviews here complaining about the price. I don't know where those people go to eat, but I do not like low class restaurants and do not frequent them. Of all the decent restaurants in the east end of the city, Captain's Catch prices are amoungst the best, especially considering the quality and the quantity of food you receive. In addition, the chef's creativity is exceptional. I recommend you try...

I lived beside this restaurant, and we have visited it frequently for seven years since it opened. In the beginning, it was okay, but recently, its service quality decreased horrendously. Not only does the food taste bad, but the amount has decreased and it's not even fresh. For recent three years, I have placed online delivery service orders for my seniors in another location for the holidays as I cannot visit them. This Friday I even called and told the manager to not make the food low in quality before they deliver my order this Saturday. However, on Sunday morning I received a complaint phone call from my family again, one item, "Pan Fried Oyster Pancake", had no oysters in it and my family complained that there were only vegetables and eggs. I had also ordered a live fish, however, the fish was clearly not live-cooked and my family had told me that the fish tasted horrible. I spent $192 for an order with total 6 dishes for this meal. For the past three years, this restaurant has been cheating me on my delivery online orders, decreasing the quality of food. Another thing is that this restaurant has multiple chefs for different times, where the lunch chefs are terrible, but the evening chef is marginally better. Overall, this restaurant has a terrible work ethic, always increasing its price and decreasing its quality. I don't understand why it has such a high rating on google (and I suspect that they are bought), I won't order anything or visit this restaurant anymore because it continues to...