Canada Ontario TorontoChaihana

Chaihana

Name: Chaihana
Telephone: +1 416-650-1973
Price range: $$
Rating: 3.9

1000 Finch Ave W #122, North York, ON M3J 2V5, Canada

3.9(314)$$$$

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Phone

+1 416-650-1973

Website

chaihana.ca

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Posts

Hannah SabuelbaHannah Sabuelba

Had a terrible experience ordering takeout. I had done a large order for myself and a few coworkers that included an order of one regular-size plov and one small-size plov. I drove all the way back to my office and only realized that they had given me two small-sized plovs. I immediately called and they made up multiple excuses. First, they said they couldn't deliver the replacement plov order. They also said they ran out of large containers, so they put the same amount of regular plov into a small container. It made no sense; that's like ordering a large pizza and getting it in a small box. They then told me to email them pictures of the plov (as if I was making this up?) and they'll get back to me. I was in the middle of asking if there was anything else that could be done to make up for this mistake when they hung up on me. I called back and they didn't pick up the phone. I called 15 minutes later and they still weren't picking up. They were clearly ignoring my number because my coworker called them on his phone and they picked up almost immediately. They asked if he was affiliated with "the girl" and he said yes, and explained the situation again. The lady on the phone told him to email pictures of the food and said she would talk to the chef again and get back to us. This time they now claimed that they weighed the plov on a scale before giving it to us. We got in touch again after they received the pictures and they now claimed that they gave us 2 regular plovs and we received more food than we should have (which is impossible if they weighed the food on a scale). Nothing was done. There was no apology. At that point I didn't care about the money, or the food, but I was disgusted with the way they handled this situation. This should have been no plov-lem.

Kunal BiswasKunal Biswas

Avoid this place: Disgusting food, rude and deceptive service! I just got back from Uzbekistan and Tajikistan recently so I wanted to show Uzbek food to him. Oh it was such a mistake to pick this location. Here is everything that disappointed us: 1. When we went there was only one table that was occupied but my friend and I were painted to the corner table where the wall decorations hit your face. 2. The server was pretty rude. 3. The food was disgusting - how can an Uzbek place make such a bad Plov. It was so sticky and mushy and devoid of taste. 4. Not only that we also ordered some Baursaki which was not great and then some Kebab which tastes really bad and dry. The whole Kebab dish had more fries and then anything worth eating. 5. We also got some Mantis which were disgusting too and came without any dips. 6. All the appetizers came after the main food and every dish came 30 mins after the previous one. So by the time the last dish came out our appetite was completely gone. We barely ate half of what we ordered. 7. We asked for water, so the server said we wanted Kampot instead and we said okay. The server never said that it was not free. So we kept refilling our glasses with Kampot instead of water not knowing we were being billed every time. That was very deceptive behavior. 8. Lastly the Google map said it opens at 12pm but they don't open till 1pm. Not sure if the hosts can be blamed for it but ruined the experience as we went there and had to wait around 30 mins. 9. One more thing: I could never imagine an Uzbek place to not have Lagman.

Nazanin GhelichiNazanin Ghelichi

I cannot begin to express my disappointment with this restaurant. My group of 16 people had made a reservation several days in advance, hoping for a great dining experience. However, what we received was far from that. The food was nothing special, and the time difference between the first person's food and the last person's meal was unacceptable. It took over an hour and a half for the last person to receive their food. This situation was made worse by the fact that no one was willing to take responsibility for this catastrophic mistake. But what really pushed me over the edge was the pitiful compensation they offered us for our trouble: a mere 15% off. Seriously? That is hardly enough to make up for the frustration and disappointment we experienced. This restaurant is not suitable for groups. The average food, poor management, and terrible customer service only add to the overall negative experience. I cannot recommend this restaurant to anyone, and I suggest avoiding it at all costs.

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Reviews of Chaihana

3.9

(314)

5.0

We want to share our favorite restaurant, "Chaihana" (1000 Finch Ave W #122, NY), and explain why we love it.

When we want to take a break from the hustle and bustle, enjoy delicious home-cooked food at a leisurely pace, in a warm, unique setting, we head to Chaihana, even though we don't live nearby.

Chaihana exudes a calming atmosphere that makes each visit unique. The warm, soothing, and unique decor creates a cozy space where you can savor fresh and delightful food that corresponds...

1.0

4.0

My friends and I wanted to go some place that has Kazakh cuisine and this is the only restaurant in Toronto area that we could find. I was a little worried reading the reviews but we decided to give a try. I called to make a reservation then again to confirm but it seems they don't have any sort of booking system since they had no idea what I was asking about. In the end when we arrived they were not expected us but we were the only ones in the restaurant (7PM on a Saturday) so there...

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