Commisso Bros. & Racco Italian Bakery — Restaurant in Toronto

Yesterday my father purchased some chicken sandwiches from this restaurant. I sat down to eat a sandwich and it was great. I have grown up eating these sandwiches. Later on in the evening I sat down to eat the other sandwich and it was chewy. Couldn’t figure out why until I went to the kitchen and started peeling off the breading. I reached out to the restaurant today at 11:26am to let them know I had a food safety concern. I was told I would be called back in an hour. I received a call back at 3:40pm from a man who identified himself as the manager- his name was Joe commisso. Immediately this man was extremely rude, told me it was unlikely that the chicken I ate was raw as they cook them in batches and he has not received any other complaints. That’s reasonable; however, here are the photos for others to decide if this chicken sandwich is pink and raw enough to be upset. He asked me to bring the sandwich in but I do not drive and don’t have anyone who can bring it in for me now. I offered to email photos to him which he said “what am I suppose to do with photos”. After hanging up on him for being condescending and rude to me he proceeded to call me back and I let him know I would be forwarding my images and complaint to Toronto Public Health, as I don’t see the need to have a back and forth with someone so rude. He did not like that. He did not even offer an apology for his restaurants negligence, but instead told me it was unlikely it was raw and “what do you want me to do about it”. I have to tell a grown man to apologize? What an embarrassment. After I told him I would not want another sandwich from this place he told me “so there’s nothing I can do then!” How does someone think this is an acceptable way to approach this situation? I don’t want anything from anyone; however, I do expect to be spoken to in a respectful and apologetic manner. I called to make the business aware that this had happened and to be apologized to. This is unacceptable food, and even more unacceptable customer service. Accidents happen, but there is no reason for a business owner to be so rude to a customer with a genuine concern. After checking online, this business has multiple infractions with Toronto Public Health for “failure to insure food is not contaminated/adulterated”, so I am really not surprised after finding this out. Needless to say I do not recommend eating here, nor will I ever...

I wish I could give 0 stars for this establishment, but unfortunately I can’t! We have been customers of Commisso Bros & Racco for many years. In the last couple of years, we noticed the place going downhill fast and furious. A few times, we purchased expired products, like pasta and packaged cakes, which initially we thought were a slip, which can happen to anyone. We haven’t complained about those mishaps. However, yesterday we had it! It was the last drop to fill the cup. We purchased some shortbread cookies, which in the window under the counter looked really delicious. At the beginning, when we asked for them, everyone had no idea how much they were going for. They had a long chat establishing their price, then they took forever weighing them, and finally we paid $17 for about 12-14 cookies. I am posting a picture for reference. At home, we wanted to have them for dessert, but my husband almost broke a tooth trying to bite into one! THEY WERE ALL MONTHS OLD!!!!!! Not days or weeks, but months old! Hard as ROCKS!!! How can a BAKERY sell MONTHS OLD PRODUCTS?!?!?! One expects to get FRESHLY baked goods in a bakery, isn’t it?!?! This was the LAST TIME we shopped at this terrible place, and I advise anyone who ever remembers the old place, under its old management to not even think to shop there! Dirty counters, mold everywhere, including inside the counters, rude salespeople, terrible customer service and sanitation issues by the truckload!!!! Shut the place down or burn it to the ground!

A million thumbs down 👎🏻...

I used to frequent this take out hot table a bit over the years. It's been around as long as I know and then some. The quality has gone down. They make fresh breads & buns that has remained the same and limited grocery items. Awesome baked italian goods. I ordered the chicken on a bun with sauce .. be sure to ask for light sauce or your bun will be soggy by the time you are ready to eat it. They have an assortment of hot items to eat with veges to go with pasta or meat, however too many sweet peppers and not enough tongs for serving food with. I witnessed one set of these used for veal, chicken, pepper mix with onions and for scooping tomato sauce to put on the dipped meat. They must of been short of the tongs that day, because I only saw three for a hot table of at least 12 items. Bring cash to pay for your purchase, they have a interac machine which will cost you to use it, increasing your purchase cost. The staff are always nice and lots of construction guys go there as its tucked away in an industrial area, on a main through way. They have another location off Jane south of Finch that I've been to as well. One thing about these locations is that they always seem to be open. For these reasons I give them a...