My partner, cousin, and I visited the pub last Friday night. This is the third time I came here in two weeks - the first time (St. Patrick's Day) was fantastic, the second time was okay, but the 3rd visit was disastrous. On Friday, April 1st, we arrived around 8:20pm and it was not busy (even the waitress acknowledged that it was much quieter than earlier).
DRINKS TOOK LONG, AND IT WASN'T GOOD ANYWAY - Our drink order was taken about twenty minutes later, and it took an additional 25 minutes to receive the drinks. I made a comment that the drinks took too long. Since the server seemed reluctant to adjust the bill for my drink, my cousin drank my drink just before we left, and apparently it was not a good Long Island anyway. I should have known, because the waitress had mentioned that she used to bartend, and said something about iced tea in the long island - any bartender or long island drinker knows that there is no tea in a long island!
My husband was so upset with the timing and the server's lack of regard, that he did not eat nor drink anything, and he went outside instead. This was supposed to be a celebratory visit, so our evening was ruined.
LACK OF CUTLERY: We received only 2 sets of cutlery for 3 people.
OUR FOOD WENT TO THE OTHER TABLE FIRST: For some reason, the staff who bring the food never seemed to know where the meals would go, and it would end up at the next table first, then make its way to us.
SERVERS WERE HARDLY AROUND: We had to wait quite a while for a server (any server, not even ours) to come close enough to ask for ketchup - which usually comes automatically when fries are ordered. When it was brought, it was nearly empty and definitely not enough for one person, let alone 3, but again, no servers were around to ask for another bottle.
BONES IN THE FISH AND CHIPS: I accidentally swallowed one, and there was at least one more. I stopped eating it for fear of swallowing more bones, and did not finish my meal.
CHARGE FOR EXTRA JALEPENOS, WHICH WERE NEVER RECEIVED, NOR ADVISED OF: We were charged $1.99 for extra jalepenos. The waitress made absolutely no effort to rectify the situation, but preferred to argue that the jalepenos were there. In addition, we were not informed that "lots of jalepenos" would be an extra charge. Yes, it is only $2, but usually they would let us know it's an extra charge.
NO MANAGER AVAILABLE TO DISCUSS: When we requested to speak with a manager, the waitress returned and said he must have stepped out because they ran out of something. She did offer to give us his phone number so we can discuss the issues over the phone, but she never made an attempt to actually give us the number.
UNPROFESSIONAL: Upon our departure, the waitress made a comment something to the effect that she hopes this does not reflect her service. Again, very unprofessional. If you have an unhappy customer, you try to let them leave on a happier note, not deflect blame away from yourself. And furthermore, If she was giving proper service, she would have came to check up on us more than once.
Usually, I do not like to put blame on the server. But I found she was unprofessional and did not try to resolve any of the problems. Perhaps she was new and inexperienced? If that is the case, then more time needs to be spent on training for new staff. She never even passed by our area to see if we needed anything - only once once when we were about 3/4 way through our meal.
I have been to many pubs and varying restaurants, and this is among the WORST EXPERIENCE EVER. It is a shame, because I thought I found a gem that was very close to home and as you can see, nearly $80 later, it was an...
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