KINTON RAMEN KENNEDY COMMONS — Restaurant in Toronto

1st visit: oct 14 Saturday 9sh pm my friends would rate this less, but i couldn't since i enjoyed MY bowl.. truth be told, this place would be closer to a 3.5 than a 3.. service was good enough considering they were busy (still) at 9pm.. we were accommodated and they didnt screw up any orders.. although, marketing strategies and management discretion needs polishing -my friend got "turned down" for requesting a few (3 or 4? i dont know, cause i didn't ask) stamps on his 'frequent visit' card -we were a group of 9 (7 adults, 2 kids) and i dont think we would want a card with "one stamp" each (one must eat 10x before getting something?) so unless the brand is stringy on promoting a free bowl of something, i think they should be able to use discretion to help establish brand loyalty and sales strategy with customer satisfaction.(think coco milk tea rewards program, or other ramen places) the same friend was displeased after asking if he could get a refill on his soda (he's an area manager of a family restaurant chain) and was again turned down -i would've been willing to pay for it too, but my friend just got pissed explaining to me that it costs 60 cents i think to get a glass of soda, unless they use cans.. he said that most restaurants "refill" if it's served in a glass with ice, if not, the glass is served with a can -i forgot.. but i know he's not happy. anyway my bowl was called the "burnt" pork something, and it's good. very distinctive, the taste of burnt stuff... i forgot what it's called, but they have it for $18 and change.. i tried the $6 chicken karaage on the side too, that was okay. I've had better, I've had worse. i didn't get to try the takoyaki, but i did try the dumpling which wasn't special.. i did attempt to finish my girlfriend's bowl of pork something, which wasn't bad.. yeah, definitely 3.5 at least.. my scoring, for my memory (so i know how to deal with restaurant in the future) if you're eating here, ask what's good on the menu, and be patient -things are made to order. parking, is enough.. handicap parking available, and they take amex too which is nice. overall bill with tip was close...

I came here with my family on a Saturday evening at 8:30pm. We liked the nice eating environment, high ceilings, cleanliness of the restaurant, and spaciousness compared to the tighter spaces in the downtown locations we usually frequent.

However, we were extremely disappointed with the slow service. The servers were friendly but very inattentive, making what we should have been a quick eat into a 2 hour ordeal. First, it took us a while to get a server to come take our order, which was entered into an iPad. We placed our order around 8:50pm and waited over 30 minutes before our food came out. Meanwhile, the 2 tables next to us and behind us who either arrived a little before/after us and had all gotten their food, eaten, and left while the table by the window who arrived after we placed our order had already gotten their appetizers and noodles. When we asked a server whether our order got placed properly, we were told that it was delayed due to them being busy and a 'slow internet connection'??? but were assured that it was coming soon. I suppose our table must have been in a 'dead zone'...

When the food did come, it was really good. We shared an order of takoyaki and each ordered the dinner combo which included a bowl of ramen, 2 chicken karaage, 2 gyoza, and a slice of cheesecake. The takoyaki was delicious - cripsy on the outside and steaming hot and moist on the inside. The noodles were the perfect al dente texture and broth was tasty. The karaage chicken and gyoza did not disappoint.

After we were done our meal, we probably sat for a good 15 minutes before the cheesecake came. There may have been some confusion as to whether or not to bring out our cheesecakes as we were asked by 2 different servers whether we would like our dessert 'now.'

The fastest service we got was when we asked for the bill, which took less than a minute, after we finally got someone's attention. By the time we paid it was 10:35pm.  We've eaten at many ramen places and other Kinton Ramen locations and have never experienced such slow service so would unfortunately be hard pressed to come...

We USED to love this place but NOT ANYMORE. This would be our last. You can tell that the people coming here is less than few. Food is COLD, bland and the broth is too watery. The broth is not as rich as they used to.

We ordered spicy garlic beef ramen and they served it cold! We asked them to make us a new one, and they served it hot this time. Its seems that they just top it with a hotter broth. Oh boy! Taste is super different from how they make it before.

Also, the seasoned egg on my other other was cold. They gave us two new ones but it is not any different. According to the staff who attended us, they make it and store it in the fridge. When its time for use, they will toss it in a boiling water and serve. Not too impressed with the answer. Yolk is not runny and tastes bad! See photo attached. Please know that we still pay the full amount and no gesture was received.

Below is my previous review. Here you can compare how happy and satisfied we we’re with Kinton Ramen. OLD REVIEW Always have the best experience with Kinton Ramen! We have been to their 3 locations and it is always a pleasant experience. Saying that, one of our orders was late. It was the Chicken Karaage! (And man, you would always want Karaage when you eat here!) So, Patrick from kitchen approached us and apologized for the delay! He took care of us. He is very pleasant and kind.

Food is always made fresh, hot and tasty! Portion is perfect.

Washroom is clean and aesthetically cool.

Parking is great too!

Staffs are courteous, friendly and service is speedy!

Overall, they deserve more...