Delta Hotels Toronto East — Hotel in Toronto

Spent one night in the hotel for a girls' night. I have reached out to the hotel with my issue since we stayed with absolutely no response from manager. My friend booked this as a night away for the two of us. When we realized that the beds only had a single sheet on them we called the front desk to request comforters for our beds. It is entirely absurd to me that a bed would only have a sheet as this is not enough for a comfortable night’s rest. We were assured on the phone that comforters or duvets would be brought to our room as soon as someone was available. A while later two thin blankets were brought to our room and we were told there was another blanket in the cupboard. We again stated that we wanted comforters. When we unfolded the blankets one contained dead bugs. This of course was unusable. My friend once again called the front desk and again was assured that comforters would be brought to our room. Several hours later, we still had not received anything so we called again. Finally a single comforter was brought to our room and we returned the buggy blanket. At this time the gentleman who brought the blanket told us in a very rude and loud voice that she would not be receiving a second comforter, he already gave us a blanket which should be enough and that we were not allowed to ask him any more questions. His tone was dismissive and somewhat aggressive. At this point it was well after 10 PM (so 6 hours since our initial call) and we were getting frustrated as we wanted to go to bed. We walked down to the front desk where I spoke with a young woman who apologized and told me she needed to speak to a manager and again assured me that we would get appropriate bedding. She asked us to return to our room and await a phone call, which we did. At 10:45 I received a phone call from another man who told me that someone was looking for a comforter and said there were internal issues. He assured me that this would be taken care of by 11:00 PM. At midnight we went to bed. I had a sheet and a thin blanket and nothing else to sleep with. This is entirely unacceptable. I have stayed in many hotels and have never had to fight for basic bedding before let alone dedicate the better part of a day and night to it. I would not rate this as a good night’s sleep as the bedding was inadequate. The staff did nothing but give us the run around making our relaxing night into one of frustration. We chose to spend our money and time at your hotel and are incredibly disappointed with the service and quality for the price that we paid. We will no longer be using Delta Hotels as our destination for a night away and will instead be spending our time and money on a competitor that will offer us proper bedding and respectful staff. You really need to offer guests a bed that they can actually be comfortable in and a staff that does more than just rudely pass us from one person to another. Hopefully in the future these improvements can be made so that no one experiences the disappointment...

My husband and I took a vacation day from work and booked $400 worth of spa services at the Delta. With two small children (aged 3 and 5), we made sure to call in advance and make sure there was access to the pool for 1-2 hours while we received our massage therapy. When we arrived, we were told by the pool attendant that the spa or front desk would have to "approve" of access for the kids. After waiting around for over 30 minutes while staff tried to organize themselves around the issue, we were told that the children could not be accommodated in the pool for 1-2 hours. We offered to pay for access to make things simple - also "not allowed" according to staff. As a result, we had to cancel our spa services and waste our vacation day, watching Delta staff debate the common sense of their own polices.

To summarize, Delta chose to reject $400 entering into their hotel economy because they could not find a way to allow a 3 year old and 5 year old into a pool for 1 hour. In the process, they managed to create a very poor customer experience by 1.) Not giving us the right information before we arrived, 2.) Not being organized and coordinated as staff on how to treat the issue as presented and 3.) Providing no reasonable explanation for the decision other than "there is a policy" which was not universally understood between the various staff we spoke to. The front desk staff then agreed that they didn't understand the reason for such a policy in this context and it's impact on the customer experience made little sense.

I have never experienced this at other hotels and strongly encourage you to revisit a number of things. 1.) The rational behind your policy of not allowing spa guests access to a pool for an hour (access is standard in majority of hotels who spend money at the spa) 2.) Staff training and understanding of why the policy exists 3.) Information provided to guest (we were clearly given wrong information), 4.)coordination between your hotel services and spa services staff (clearly unorganized). Overall it was extremely frustrating and disappointing way to spend a vacation day, not to mention 2 very disappointed children, spa staff who had our appointments canceled and my husband's back/health issues that he was going to the spa to treat.

Mariot and Delta should have better standards for their guests and somebody should be held accountable for the way we were treated. We are very unhappy and will be informing others (social media, trip advisor, etc) of our experience to save future guests from similar...

I stayed with my mom and 2 year old for 4 days and 4 nights for leisure.

First thing I didnt like was having to share a door with the adjacent room. I have stayed at this hotel before a few years ago and I don't remember having an extra door in the room that you share with the next room. Anyway, its just a preference thing I guess, but if it was mentioned on the website during booking, I think it would have swayed my decision to stay at this particular hotel.

Secondly, we constantly (like, everyday) had to call front desk and ask for extra complimentary tea/coffee/creamer/sugar because housekeeping didnt replenish it when cleaning the room daily. It was annoying and on the last night we were there, my mother called front desk to ask for black tea and the receptionist told her to drink the lemon herbal tea we had in the room. Very unprofessional and appalling to be honest. My mother told her not everyone prefers herbal lemon tea and after about a half hour, we got 3 orange peakoe tea bags brought up to our room. (Update: the manager did reach out to me via email and assured me this matter is being investigated and employees would be trained on customer service).

Thirdly, housekeeping would not put back the same number of clean towels that they would remove from the room, so we would be short towels and have to ask. They did give it to us when asked, but why do we have to ask? Shouldn't they just put back the number they took? Also, my mother's sheets had a pen mark on it and the entire 4 nights, the same pen mark was in the same exact location. Now, I'm not sure if its policy not to change sheets unless they are visibly soiled or if we have to ask for them to change it, or maybe ALL their sheets have the same pen marking and housekeeping made the bed so that the marking showed up in the same location (eyes rolling). Not what I expected from The Delta hotel to say the least.

(Also, their "blankets" were a 2 white sheets with a fleece blanket in between. So, you had to deal with making sure you pull all 3 pieces over you when in bed. Kind of annoying...! What happened to the down filled blankets?)

We constantly felt like we had to practically beg for things that should have been given and it wasn't a nice feeling since we were paying $160+ a night for the room. Not to mention parking or any other services we used.

All in all, I most likely will not be staying st this particular Delta hotel again, and I wouldn't and won't recommend it because of my...