NAAN KABOB — Restaurant in Toronto

Update Sept07/2025

"Thank you for your response, five months after the incident.

Given that your own health inspection report confirmed the unsafe food handling practices (pre-made rice transported without a proper lid) that directly led to this issue, there is nothing left to discuss. A phone call cannot undo the evidence or the health violation.

The time for a private discussion was five months ago. Your request for me to now call your head office is an inadequate and dismissive response to a serious public health matter."

Despite providing clear evidence—including photos, text exchanges with staff, and the health inspection report—Naan o Kabob’s head office couldn’t even muster a simple apology or response to my review. Their silence speaks volumes: they don’t value customer concerns, accountability, or food safety. A restaurant that ignores such a serious issue (and tries to bribe customers instead of addressing it) has no place in the food industry. I stand by my 1-star rating and will continue warning others to avoid this establishment. Shame on you, Naan o Kabob—your negligence and lack of professionalism are appalling. SHAME ON YOU NAAN O KABOB

Disgusted & Disappointed (Dead Bug in Food + Terrible Handling)

I’ve been a loyal customer of Naan Kabob for years, driving over an hour just for their perfectly cooked, juicy chicken—until now. On April 3, 2025, I ordered two classic chicken dinners for takeout. The next day, while finishing my second meal, I discovered a dead bug/fly in the rice—clear as day, with a head, legs, and wings.

I immediately contacted the restaurant and spoke to kitchen supervisor Zainab, who dismissed it as "just a spice." When I demanded proof, she promised a manager would call within two hours. No one called. After following up, I was given the runaround for days. Mr. Patel (another supervisor) then sent a laughable "photo proof" a clearly manipulated blob of brown paste squeezed into the shape of a bug, complete with fingerprints and condensation on the container. This was insulting.

When manager Harnour Kalsi finally called, she claimed she was "injured at work on Friday, April 3” a suspicious excuse that sounds like a lie to buy time before Toronto Public Health’s inspection. She showed zero remorse, offered a free meal as a bribe, and demanded I stop recording the call (which I did for documentation). She even snapped, "Do whatever you want" when I refused to drop the issue. Not once did she apologize.

I reported this to Toronto Public Health, and Inspector Afsana Alam confirmed a critical violation: their rice pot had no lid, likely allowing bugs in. Despite 5 days’ notice to "clean up," this was still flagged.

I’ve never left a 1-star review in my life for any food chain/restaurants but Naan Kabob’s negligence, lies, and disrespect crossed every line. HR and corporate need to: Retrain staff (especially managers) on hygiene and customer care. Install proper food covers( this is basic!). Fire or discipline Harnour Kalsi for her unprofessionalism.

No apology. No accountability. Just a disgusting bug, fake evidence, and a bribe. Never...

Hello Fahim and Sweata Our time of visit was 3:16 yesterday unfortunately had worst experienced walk in for dinning family of 5 2adults and 3kids we ordered our food @3:16 I was informed by the cashier it would be 25min waiting time after we had ordered our food it was busy we found seat within few minutes so around 3:45 went to the front and asked how long it will take for our food at this point we weren’t asked for water or given any plates the cashier said sorry it would be another 10 to 15minutes came back and sit in our table it was only two servers working at the time of busy hr and our food was served one at a time with no sauce no plates no naan and with kids it wasn’t easy we didn’t got our tea nothing was on time my husband got up to get sauce and talk to the server why is it taking so long and why are they not giving us our full order at once long story short the server got upset and broke the bowl of lentils and throw it in-front of all the costumers we were so disappointed. my husband didn’t eat food he was very upset and at this point still no water on our table my husband got up went to the car to get water for our kids as they were not eating and they were thirsty the server came out with full on attitude and gives us dirty look we packed our food and left. I wish this was end of this story today again we went to different location to have a better experience @ Lawrence February 24 @ 6:17 as soon as I walked in I was about to order food and was informed can’t have outside drink for my 2years old I replied that I had very bad experience yesterday in a different location without knowing it’s the same server working as cashier in this location and walk to tell my husband let’s go to different restaurant but saw my husband wanting to eat and happy kids I ask my husband to put his drink in the car which he did and I ordered was served fine the food was good but unfortunately the same server got zero respect for costumers she was commenting on us with other cashier that we don’t know how to act and don’t know why come to eat with our kids and everyone can hear her. We got out with our kids and my husband went back in and did let her to know she can’t talk to us like this and he hopes not to see her again and she replied we will have to face her Every time we walk without sorry for her unwelcoming behaviour for both locations we been costumer for past 9years never been disrespected in such way and we again couldn’t finish our food because of her comments. please check your cameras hope you have...

Disappointed by the interaction with the staff today.

Changing up the product without disclosing the fundamental change first, and then trying to justify it instead of understanding and accepting accountability isn't great from a customer service perspective.

A simple apology for the oversight would have been sufficient. In the future, May I recommend that the change be mentioned as a courtesy at the time of ordering?

Very unfortunate behavior to say the least about today's visit. Usually this location is quite good, now downgraded to 'hit or miss'.

EDIT: This is an exceptionally rare experience - I saw the "please reach out to us" which I decided to follow through on. In most cases, the issue dies there because many businesses do not respond and essentially use the "reach out" to create an illusion of trying to better a situation.

The folks here at Naan Kabob responded quickly, completely understood the concern, took the time to verify and return with an apology. They also outlined a plan to address the issue and prevent it from recurring.

I visited the location, had a nice conversation with the manager who was grateful for the feedback and opportunity to make things right.

The order I placed was well prepared and the food was back to 'excellent', with everything looking fresh - even AFTER the lunch rush.

Bravo, folks. Well done, and the return to a 5-star rating is...