CoCo Fresh Tea & Juice — Restaurant in Toronto

I regularly buy 2-4 drinks during each visit and go to Foody World at least once or twice a week. Recently, I’ve noticed that the drinks from this particular location have been inconsistent in taste, even though I order the same drinks from multiple locations. As a VIP member, I’m supposed to receive a 50-cent discount per drink, but not only have I been incorrectly charged, the drink quality has also worsened.

I contacted CoCo customer service to request that my drinks be remade or refunded. After waiting for a month, I was told that the manager refused my request because they claimed the orders were correct. Unfortunately, the customer service at this location is disappointing. Even when the drinks don’t taste as they should, they refuse to address the issue.

Despite my previous bad experiences, I gave the location another chance while shopping at Foody World. Once again, the drinks were poorly made—lacking flavor, and my Mango Pomelo Smoothie had ice chunks in every sip, even though it’s supposed to be smooth. Over my last two visits, I spent around $44 at this location, and none of the drinks were satisfying.

I don’t understand why the drinks at this location taste different from other CoCo locations, especially since they use the same ingredients and recipes, which are supposed to be strictly followed.

I highly do not recommend to buy drinks at this location as manager or the customer service cares enough to address the issue. Attached pictures are the two separate orders that I had issue with and the response from Coco customer service...

My wife came here for bubble tea a lot and last Friday she went to the store with a coupon from the supermarket to claim for her free bubble tea offered by the Chinese grocery store. When she gave the cashier the coupons and asked if she can get the milk tea with little sugar, the staff said no, it’s a coupon so you don’t get to choose the level of sugar in your tea, then my wife asked what’s her order number, the staff said you have no order number, my wife questioned how could she know her order is ready and the staff told her “maybe you can just wait here for 10 mins” without caring so much about her because she is not a paid customer. She patiently waited there, after the person who was in line in front of her picked up his order, she assumed that the next one would be hers. However, next one they called is the person who was lined up right after my wife, so he picked up his order before my wife’s. She went up closer to the order window and see if her cup with the pudding was waiting there to be made and nothing, her order is not there in the line. I think they will only make her order once they finished making all other customers order, they don’t care about us because it’s free and they do not want to honor it. We went up and asked and they told us oh there is no tea, it’s at the back making! While all the customers behind us got their orders. If you want to do a promotion and build your reputation, do not do it if you are not willingly. It runs your store reputation and make up lose long...

I am a regular customer here. However, I recently had an unpleasant experience with a young, rude cashier.

The store has a Christmas promotion that offers a free cloth sleeve holder for your drinks, along with a paper ornament that states when you can use a discount. Last month, I returned to redeem the discount, but the cashier told me the paper ornament was not valid and that I needed to bring the cloth holder instead.

I find this misleading—it seems like a scam to make customers think they’ll receive a discount when they purchase two large drinks, only to have it denied at checkout. When I asked nicely the cashier about the purpose of the paper ornament stating the discount, she rudely responded, “For you to read,” in an unprofessional tone.

This kind of treatment is unacceptable. If the store is going to offer promotions, they should be honored as advertised, and staff should treat customers...