La Diperie Bay Street — Restaurant in Toronto

We stay next to the store and often visit this place for their ice cream. Usually the owner used to work often and she is the sweetest. However nowadays for past few times that we have been there, the service has been declined especially when one particular lady works there in evening just like today- 23rd February 2024. She has always been rude and mildly racist which we ignored. However today she was just outright rude and disrespectful. It was evident she doesn’t either like to work there or simply not made for customer service. I asked her for chocolate swirl, she rolled her eyes and got upset that I didn’t know swirl means chocolate and vanilla mix soft serve. I took a waffle with brownie & soft serve on top, soft serve was just splashed instead of being on top of brownie. When we tried to tell her this, she just rolled her eyes and ignored. We asked for spoon, she said spoon is over and she asked us to pick up a wooden stirrer instead which is for coffee.

We love this place only because I know how the owner is and her customer service is impeccable. It’s a shame that it is run by such employees who do not carry on the same values and after reading all the reviews here, I am not the only one who has faced this.

Please fix this as it’s making a...

The place offers many varieties and customizations. They mix various flavors in the chocolate and offer it as a dip for the soft serve ice cream. I have had their cheesecake and soft serve dip so this my review on that.

For cheesecake they use it from the cheesecake factory, so yes the cheesecake is yummy (no doubts about that) but they dip it just once in your choice of flavor and apparently the chocolate based doctor dip runs thin which does not coat/cover the cheesecake enough to provide a satisfying flavor. They can customize as per your liking and can drizzle another flavor of you like, but for the price point that they offer this product it doesn't do justice as let's be honest the cheesecake is from cheesecake factory. Not satisfied with it, I have had better from food trucks who really have flavors and a good covering or dip around the cake.

For soft serve, the chocolate based flavors are delicious and get they it right, the only thing I noticed was every bite, except for the initial ones, left a bit of not so pleasing...

I’ve visited this ice cream parlour a few times and always enjoyed the experience. The concept of dipping your ice cream in melted chocolate with a variety of toppings is usually exciting. However, visit with my family earlier today, who was visiting, was disappointing. The server was extremely cold and unwelcoming. Although she did ask if we had been there before, it felt like she just wanted to rush through the interaction.

When my mum asked to taste the Cookie Monster ice cream, the server gave her a tiny, dot-sized sample (literal dot), which felt dismissive. We had to ask three times for a chocolate drop on my mum’s ice cream, rolling her eyes in the process. My other family members made their requests patiently, but the server continued to be rude, and in a rushed manner, even though there were no other customers only while we were getting ready to leave.

Given that we spent $30, the poor service left a bad impression. While the ice cream itself was fine, I’m hesitant to recommend this place based on the service...