Lambretta Pizzeria — Restaurant in Toronto

Absolutely unacceptable service.

I walked in respectfully and professionally, with a proper food bag, to pick up a customer’s Uber Eats order. The order was nearly $100 worth of pizza, and although my insulated bag was not large enough to accommodate everything, I clearly communicated this to the staff and asked what they would prefer I do.

I made it very clear I was willing to work with them — if they weren’t comfortable with me picking up the order, they could have simply told me. Instead, they proceeded to hand over the food without concern, only to later give me a thumbs down on Uber Eats for reasons that make no sense.

On top of that, the customer gave me a thumbs up after delivery, personally thanking me for the speed and that their food arrived hot.

Looking deeper into this business’s reviews, it’s obvious this wasn’t an isolated incident. Multiple other drivers have described the same rudeness, disrespect, and unprofessional behavior from the older man working there.

We as drivers help expand their business. We help their food reach more customers — and yet we are treated like an inconvenience or lesser human beings.

It is absolutely disgusting that any restaurant would treat delivery drivers — or any people — this way when we are trying to support their success.

Potential customers beware: If this is how they treat the people helping their business grow, imagine how they value you once they have your money.

There are plenty of great restaurants in Toronto where respect, kindness, and professionalism still exist.

Do yourself a favor: support businesses that actually deserve it. Avoid this place.

Edit:

Following the owner’s response, it’s clear that rather than addressing the issue respectfully, they chose to attack me personally and make assumptions about my reviewing history.

Regardless of how many reviews I have posted, it doesn’t change the fact that during this visit, I was treated rudely without justification.

A professional business should be able to accept feedback without lashing out at customers.

If this is how they respond to respectful criticism, I would recommend avoiding this...

I am still in complete disbelief over the experience my family and I had at Lambretta Pizzeria a couple nights ago . What was meant to be a simple family dinner turned into one of the most upsetting and disappointing dining experiences we have ever had.

From the moment we arrived, we were met with coldness and a clear sense of unwelcomeness from the staff. Instead of improving as the evening went on, the attitude and disrespect only grew worse. When I politely asked our server if something was wrong, I was shocked when they curtly told me to “mind my business,” to “just eat” and “leave already.”

Feeling hurt and confused, I asked to speak to the owner, hoping for some understanding. Instead, I was met with even more disrespect — the owner made an extremely rude comment towards me and told me I was no longer welcome at their establishment, simply because I had spoken up about how we were being treated.

To make matters worse, as my family and I were leaving, another staff member continued to make snarky remarks toward us, only adding to our hurt and humiliation.

We went there expecting a warm, welcoming meal together and instead left feeling disrespected, embarrassed, and completely unwelcome. It’s heartbreaking and disappointing to know that speaking up against clear mistreatment can be met with even more hostility. No customer — or human being — deserves to be...

This was my first review "The lady in here is so so rude for uber drivers." And she replied I'm fake review

Lady, your so rude and you know it im not a fake reviewer i walked in to your restaurant to pick a pizza with my bag on my hand and i have experienced this and i am not harassing your business i have no intention of doing that but i have to share my experience just like other uber eats drivers who share the same experience like me they are a lot in the reviw section and it is so concerning and we need to take this to 6ixbuzz TV on tiktok ,your business is yours I've nothing to do with it when uber driver is there its for business too i see a lot of drivers shared bad experience on your restaurant too if you don't like uber drivers you can stop giving that service and stop giving thumbs down and jeprodizing the drivers or repoting with out no reason you should be ashamed of your self instead giving inappropriate response to uber drivers review improve you customer service and treat everyone equal its obvious that instead of working hard on your service you exchange words and go back and forth with online reviews such unbelievable and...