MADO - Shops at Don Mills — Restaurant in Toronto

Everything about this dining experience should be considered embarrassing to this company. I tried booking a reso online the morning before and by the evening it still said ‘pending’ so I had to call in & the person then immediately changed it to confirmed. When my party of six was sat at the table there were 10+ plastic water bottles crowding the table along with amateur looking promo material indicating that the menu was only available online. All of this was extremely tacky… and the plastic bottles of water ‘were NOT complimentary’ as explained on a cheaply printed sign on the table. Gross! It took our prompting after over being seated for over 15min for our server to come and offer drinks and then another 10min for them to arrive. He then ignored us for another 30min before taking our food order. It was not overly busy in the restaurant & there were no apologies made for the lack of attention given at any point in our time there. The menu was confusing and when asking our server for clarification, he only confused us further. We we told outright that it was company policy that we could not order the buffet breakfast for 3 ppl, only 2 or the whole table of six??? Then when our other guests ordered it for 2 & the third person ordered a pizza we asked again for buffet breakfast for 3, he took the order no problem??? When it arrived there was no explanation of the variety of foods, dips & cheeses presented. The fried eggs were grossly overcooked & the other hot dish was cold. The Turkish tea that came with the breakfast was meant to be unlimited but due to our servers lack of attention, was never offered to be refilled. After finishing, we sat, unattended for well over an hour. Luckily we were happy to talk to one another but eventually we had to get up and ask someone else for our bill.

When he came, he brought two tablets, one to charge & one to pay, we never got to view the bill & were presented with a tablet already set to the tip screen. As I was the one who booked the reso I was aware that they applied a gratuity to tables of 6 or more so I questioned him on whether this had been done. He wasn’t clear with his answer the first time & when I asked again he said yes but ‘you can tip more’. Again gross.

Some of the other guests had already paid and were not aware of this until I brought it up. When they asked if this was the case on their bill he said yes he told them that (which he obviously didn’t) and finally agree to refund them so they could adjust their bill.

This whole experience, from start to finish was awful. My bill for one breakfast was $45 without any alcoholic beverages and at that price point I would expect so much better quality food, never mind the service.

No manager to check in & see how everything was from a restaurant chain is also disappointing.

Do better Moda or you...

Hak hukuk adalet :))

Sweet Facade, Bitter Truth

I used to enjoy Mado Canada until I realized where my money was actually going. While they parade as “politically neutral,” Mado’s parent company in Türkiye is known for supporting Erdoğan’s oppressive regime. No matter how much they try to distance themselves, branding and profits flow back to Türkiye, making their denial meaningless.

For years, Mado has been a vocal supporter of President Erdoğan, who has shown increasing authoritarian tendencies. Right now, people across Turkey are bravely protesting the unlawful arrest of his leading political rival—an attack on democracy itself. Despite exercising their constitutional right to protest peacefully, citizens are being met with police violence and oppression. Supporting Mado means indirectly endorsing these injustices.

Their recent “official statement” is nothing more than damage control, trying to silence critics by crying defamation. But here’s the truth:

Publicly available evidence ties Mado’s Turkish operations to pro-government circles. Under Canadian law, particularly the Competition Act (Section 52), any business misleading consumers about its affiliations or the true nature of its operations can be held accountable for misrepresentation and deceptive marketing practices. False claims about being politically neutral or disconnected from their parent company in Türkiye could easily violate these provisions. Violations of the Competition Act can lead to significant fines, legal action, and reputational damage. Additionally, Consumer Protection Laws in Canada ensure that customers have the right to make informed decisions about where their money is going. If Mado Canada is misleading consumers about its ties to Türkiye, this could be grounds for serious legal repercussions.

If Mado Canada wants to talk legal threats, maybe they should consider how misleading customers about their affiliations could backfire under Canadian laws. Consumers deserve honesty, not PR-driven deception.

Hak, Hukuk, Adalet. If you believe in democracy, human rights, and freedom of expression, we urge you to boycott Mado. Your money shouldn’t support a regime that silences opposition and enables police brutality. Stand with the people of Turkey in their fight for justice.

Boycott Mado. Support businesses that value integrity...

We’ve been frequent visitors of the Mado Don Mills location. I’ve introduced my friends and family to this place, and it used to be my child’s favorite ice cream shop. Every time we visited, we usually ordered a 3-scoop ice cream, and it was always served in different cups.

Today, when I went to pay, I noticed that the price was different from usual. When I asked about it, I was told that the price depends on whether the 3 scoops are served in one cup or separately in three individual cups. If all 3 scoops are served in one cup, the price is $8.99, but if each scoop is served in a separate cup, the total comes to $16.

That part is understandable. However, here’s what actually happened: I ordered 2 scoops of moose ice cream and 1 scoop of vanilla. But they were served in three separate cups, one scoop in each.

When I said I had never been asked about the cups, they claimed that I had specifically requested "3 different cups" at the time of order. I honestly don’t remember saying that, and I truly don’t believe I would have. If I had been asked whether I wanted the scoops in separate cups or together, I would have said to put the vanilla (for my child) in one cup and the moose (for us) in another. There would have been no reason for us to ask for three separate cups.

Neither my husband nor I recall being asked that question, and in fact, we’ve never been asked anything like that on any of our previous visits.

When I asked to speak to the manager directly, I was told the manager couldn’t speak with us. I then asked to speak to the staff member who took our order, but they said that person had already left.

Then, a staff member threatened to call security if we didn’t pay. At that point, my $50 bill was already on the counter, and my child was right there listening. When they threatened to call security, my child became frightened.

I wasn’t sure if maybe I had misremembered, so I wanted to speak directly with the person who took my order. But they said that the staff member had already gone. I again asked to speak with the manager, but was told the manager could not speak with us. Instead, they chose to threaten us with security in front of my child. I honestly don’t believe this is an appropriate way to resolve a...