McDonald's — Restaurant in Toronto

I very rarely leave one star reviews as I think they tend to be really harsh. I was about to leave a three-star review but there was one thing that really triggered that one star review, I'll get to this in a moment.

I stopped t that location coming from Ikea nearby. Access and parking is not super practical as a start. The drive through line outside was at least 15 cars long which is why I went inside the restaurant to order.

Inside, things overall felt quite chaotic. 2 employees were having what seemed to be somewhat of a heated conversation with their manager about their break time right at the front counter, which felt out of place. The wait time was abnormally long, and only one person was taking orders with a number of customers waiting. They seem understaffed which is quite common these days due to Covid.

So why the one star review: I went to the bathroom to remove my dental appliance; garbage bin was overflowing, some garbage was on the floor along with a spilled coffee cup. Not great as a start One of the employees came and used the urinals, then looked at some of the garbage; not only didn't he do anything about it, he actually didn't even wash his hands and walked straight back into the back of the restaurant. 😦🤢

On my scale, that deserves a zero but I can only leave it one star. You can be careless or even consider that picking up the garbage is somebody else's job but at least you should maintain a strict minimum level of compliance to cleanliness and hygiene. Incidentally he was the one who handed me my order as I picked it up at the counter after waiting a solid 15 minutes. 🤮. I won't divulge his name as he could lose his job and I don't wish this to anyone, but seriously... My poutine was good but left a bad taste in my mouth due to the aforementioned incident.

I think this restaurant needs some attention and I will certainly not go back there again anytime soon. That's a...

This busy McDonald's location is the standard restaurant size with kiosks inside and drive through too.

On weekends at breakfast time it is incredibly busy inside and in the drive through. The wait seems longer in the drive through than inside. I go about once every month (more often when there are coupons) and even with the crowds I have only once had a problem with my order so my experience has been that they are fairly reliable.

There are benches outside for when the weather is nicer. And lots of birds there to keep you company too.

Enjoy!

Update May 2018: The weekend mornings have gotten even busier. The staff cannot keep up. Wait times are excessive for order completion (almost 20 minutes from the kiosk printing the receipt to having my order completed) and in one weekend, visiting both Saturday and Sunday, errors were made on both days.

I can see that weekend breakfasts are a growing trend (especially when coupons are in effect during nice weather) but this location no longer has a handle on peak demand periods and needs to figure out their solution soon. The location is convenient for me but it is going to be hard to return for breakfast. Two stars because of this situation.

Further update May 2018: Returned for breakfast but not by my choice. Drive through line was ridiculously long. Inside it was so busy there that my order number did not show up on the board for ten minutes. But this time my order came out in 15 minutes without a mistake so that is progress at least from last time.

Staff seemed to be trying their best to keep up and apologizing for the wait. And I got to credit them for putting out a lot of newspapers to read along with free wi-fi. I still can't rate this back at three stars from two because breakfast is why I come here and the wait is...

This was literally just now.

This place is disgusting. I like to give service workers slack because I know how it can be, as I've worked fast food and customer service.

The only thing I liked was that it had the old fashion McDonalds aesthetic. All the tables were dirty, the bathrooms were completely awful. The one toilet had fluid all over it. The sink water was cold and the hand dryer didn't work, plus no paper towel in the very least. Stank so bad.

The garbage bin was splattered with liquids and such, and they were full. The kiosks didn't work - they required you to press the screen and hold, and even then it didn't work.

We eventually went into the drive- thru, and the drive thru machine was cracked badly, and they fixed it with boxing tape. We ordered two fries, a small drink, and two junior chickens and were waiting ages. The guy at the window handed us the drink, said nothing, turned around and I watched as he adjusted his junk. Literally right in front of the window. Wearing a red and beige hoodie with the hood up.

After ages, we finally got our order - buddy at the window didn't say a single word to us. I very loudly said, "have a good day!" And he just had his back turned.

The fries were "fresh"ish, as in came out of the fryer and are hot, but they are undercooked. No napkins either.

I have never, ever gone to any fast food and got such bad service. I am on the road a lot and I've lived in quite a few places, so again, I've been to a lot of fast food places.

The guy in the red and beige hoodie with the hood up working today at 3:30 was so bad he didn't even seem like an employee. And adjusting his junk in front of customers? Like what even?

It's so bad I can't even believe any of the good reviews are real or maybe they're employees...