New Kalyani Take Out/Catering — Restaurant in Toronto

We went there in a Saturday because a friend had taken out for from there a few times and we found the food delicious . (We ordered parottas aka rotti, which are delicious but not great for health with all the refined flour and oil that goes into its making 😅).

It was 6:20pm, the night was cold and there were a few people waiting in the line due to the COVID restrictions, so we decided to order in and wait in the car. We were told that the order would take 20 mins. After 15 mins, the line only seemed to grow and want moving fast. So I decided to join the queue when it got down to 3 people. I was about to enter when 2 other people ignored the line and barged in, also ignoring there were 4 people inside although the sign outside read "only 2 customers inside". When asked they said they had called in and were there just to pick up. I realized I'll be standing outside forever if I were to follow the rules. So after 2 people came out, I entered the store while there were still 4 people inside. I had to wait for about 5 mins inside before the only person taking the orders and handling cash could attend to me in the order people came in. At my turn, I asked about my order and he apologized and said they couldn't make it and will start my order next. It was another 5 mins before they could finish the current order and to start making our order, and then about 10 mins before the cook could finish it.

I was losing patience, but wasn't clouded enough to understand what was going on and felt bad for them. Besides the guy taking the orders, there was one cook making appams (without a mask and taking on the phone) and one who was alternating making dosaa, parottas and koththu parottas in one griddle (he was clearly overwhelmed, often muttering to himself). This was a business trying to stay open amidst all the challenges and to keep their cooks employed while still trying to maintain quality and taste. . Business was doing ok with customers constantly showing up - people weren't fazed by the 20min wait time for a set of dosas or parottas, but I'd seen the place much more crowded even during weekdays.

Finally I got our order at 7:10pm. I don't know if I'll go all the way to this place again (from Whitby) due to the wait and the fact that we don't indulge in parottas that often. But, if you live close by, I'd recommend that support local businesses and if you find yourself waiting, try not to lose patience for in those few extra minutes you spend you are doing your part for the...

After much hardship am I resorting to this review. Been visiting this place even when it was called Amma Catering . Although food is quite pleasant the service and practices definitely need refinement.

Recent experience (Sat Sept 09 2023). After placing an order for three Kothu roti, a goat curry and a few roti whic amounted to roughly $80 because the young Indian lady decided to charge for things such as plates and sambas etc. I understand the cost of such is rising and a venue must pass on the incurred charges but a quarter a plate was interesting. That wasn’t event the worst part after maybe 40 mins of wait time she didn’t include the Sambal packages I paid for(3 dollars or so).

I know these might seem like an honest mistake. But the kicker is, this happens often with this establishment. Once the forgot a Kothu rotti, they overcharge or change prices when paying with cash etc.

If you are fortunate enough to catch this blunder their customer service is as follows. The lady we called about the Sambal after arriving at the event we purchased food for, I quote” Well that was my mistake, but owners not here I can not do anything. I’m busy I can give the money back next time, can you call back when managers here tomorrow ” then She hung up abruptly. Absence of basic customer service indeed. Nonetheless we had to record to ordering Sam Al for the even via Uber ears and another shop LOL.

This will be the final visit to this...

April 9 Easter Sunday after long time went to buy some food at new kalyani restaurant. I was really disappointed. I'll say totally waste of time and money. After church finished went to buy some special Indian food at this place. When I went to check out the food customer service cashier person lady rushing me to buy food. Customer service should need more patient and try to explain properly food. Specially when people work at restaurant need more patient. I know it's lunch time but after long time I'm visiting. When I asked about '''lampraise"' she even didn't explained properly. One order is $15.00 +tax. I never try before so thought maybe should try. When I asked about string hopper and pittu didn't even check out right away she said no. I'll tell everyone please don't waste your time and money. There lots of other place best quality food. Also price is really too much. I know now a days everything is expensive. But if the food quality is good and taste don't mind to buy it. But today service food quality everything is terrible. Even when I bring the food home taste lampraise fried chicken uncooked inside raw. Also chicken curry put it all bones no meat. Boiled eggs bad taste. I'm really disappointed frustrated angry. I'm not going to this place any more. Waste of time money and service. Even I don't want to give one...