Papa Johns Pizza — Restaurant in Toronto

So let me tell you about my experience visiting this location today. I ordered the chicken pieces and large walk-in pizza which included 4 options. So upon being asked what I wanted in the pizza I said ‘extra cheese’ to which the woman looked at me and said ‘that’s extra ‘. I asked why extra if I have 4 choices ? She then said it didn’t matter and it would cost me extra to which I refused. Upon listening a man inside (thinking he was the owner) comes over and asks what the problem is. I explain and ask him why the cheese isn’t an option to which he says ‘of course it is why would you think it isn’t ?’ I point to the lady and he tells her to go away and he will take my order. He makes the extra cheese 2 toppings which I was ok with. I was told to come back in 15 minutes and upon returning I saw that he was gone and the woman was there and she gave me a weird look. Fine no problem I thought. I asked which dips were included with the wings to which she rudely pointed at the menu and said ‘ all of them’. I was like I’d like the creamy garlic please. Again I get the ‘you’re crazy’ look and she says ‘that’s extra ‘. I’m looking at her and say ‘are we going to play this game again ?’ She says it’s extra. By this time I decide I don’t want to give a place run by people like this and I tell her to ‘keep the food I’ll take my business elsewhere’ to which she starts cursing at me with words like ‘asshole’ and ‘bastard’. Nice place. DON’T give places like this your hard earned money and shop somewhere else trust me. I’m not even going to talk about the size (or rather lack of it) on their ‘large’ pizza when ch is at best medium by any other pizza place standards. Pathetically ridiculous place. Absolute...

This used to be my favorite pizza! Something drastically changed recently. Ordering a 3 pizza special, what arrived almost an hour later (from 5 blocks away, I could have walked there and back 4 times) was some kind of fibreboard covered in a mealy latex like material they seem to have swapped out cheese for. One of the least edible dining experiences since eating at the Rivoli once. At the behest of my SO I actually called to complain and was shunted to the website where I undertook their thinly veiled consumer information questionnaire to air my grievances. I recieved an email back very promptly stating I would receive a full credit for the meal, applied to my phone number in their system. A week passes and I'm thinking, maybe they ran out of cheese that day, requiring the use of napkins soaked in grease and generously salted in lieu of mozzarella. I placed my order again, using my number and sensing something was wrong, I called when the pizzas were en route (papatrack ftw) to confirm the credit has been applied. After I repeated what I wanted to know 4 times, the quasi-somnambulant person on the other end advised me that only a manager could approve my credit and would be coming on shift in approximately 50 minutes. Probably.

"Probably"??

I politely thanked the person and rung off. The "pizza"-like objects that arrived were no better than last time and I silently mourned the toppling of a pizza-legend. Because after all that, I am never, ever ordering anything from Papa-Johns ever...

Location at College Lansdowne DO NOT BUY FROM THIS PLACE! I would give 0 stars if it were possible. This location is the worst! The staff is incredibly rude and disrespectful whenever there is something wrong with your order. My husband and I have had to deal with being laughed and mocked over the phone when we call with a concern. They don't own up to their mistakes and they act like the customer is the problem.

The female working here laughed at us when we called to say that they made our pizza wrong. She hung up on us so we called back. She would pick up the line and immediately hang up again. I called from a different number and she answered thinking it was a different caller, she flat out lied to me about hanging up and then hung up on me again. All we were trying to do was have our order corrected because we did not get what we paid for. And one of our pizzas were burnt to a crisp and was pretty much garbage.

Another employee named AJ has also been extremely rude to us over the phone. He talks over you and dismisses everything you say. They don't care about customers at all, they dont know how to make pizza & they just want your money. WE DO NOT TRUST THESE PEOPLE TO MAKE OUR FOOD. WORST CUSTOMER SERVICE IVE EVER SEEN! Papa Johns, this location makes you look bad. We will be telling everyone we know to never buy from this...