Phoenix Cafe 金鳳冰室 — Restaurant in Toronto

I went to this place last week with my friend who lives nearby and she told me they have a good food there. When we arrive at the location the server did not greet us or welcome us it was understandable at first we did not make it a big deal. We wer deciding what to order and while checking the menu the server gave us a pitcher of water and glass in a weird way and did not say anything like excuse me or something. We then proceed to take our order and my friend was a regular customer and it was her first time to see this server and she wanted to order her usual order but then the server told her they never had that option which was kinda weird so we thought she might be new and still did not know much about on what the restaurant serves. The food was gooood but then after eating we wer going to ask for the bill but the server was not even looking at us or ignoring us on purpose the moment we entered the restaurant we did not see her smile for once and she had this poker face the whole time. We would understand if she’s tired but the way she’s serving was kinda off and felt disrespectful in a way. My friend got up instead to get the bill and a take out box since she wasn’t entertaining us properly. My friend ask for a bag and she kind of threw it at her in a rude and disrespectful way. My friend wasn’t able to hold it anymore and decided to ask her if the manager or supervisor is around as she wants to speak to them to let them know how bad the service was. She told my friend that the manager Or supervisor isn’t around and she kept asking why do we need to talk to them and keeps telling us to tell her what the issue was and kinda ignoring my friend. She then found someone who we can talk to but we knew he wasn’t the manager or supervisor and talking to that person did not resolve anything as there is a language barrier. He doesn’t seem concerned on how his server was acting rude towards us and that server just started laughing when we wer complaining and kinda telling us that she did not do such thing to us. The moment we left we saw them laughing and just making fun of the what had just happened. It was really disappointing how they can hire someone who doesn’t have any customer service skills at all. That server was not really doing her job proper and to treat the customers like that is very sad. We hope the owner or Manager would do Something about this. It happened on March 7, 2024...

They have a concise interior style that makes you think it's a great place for lunch, but it's actually more suitable for dinner due to the heavy food. We ordered "To Go," and two cashiers assisted us simultaneously. They ask a lot of questions about your food preferences and choices, what you want to eat, do you want to choose this, no that’s not how we choose we do this balabalabala and have this balabalabala, which isn't how we typically how we make decisions. As a first-time customer, it's not like a Gyubee, a Japanese Grill, or a retail store inEaton Center. I believe customers can make their own choices with the numerous flyers and menus available. Recommendations should only be given if customers ask for them.

What confuses us the most is that two servers talk at the same time, and it's unclear whom to respond to or look at. The coffee has a strange taste, definitely not enjoyable. However, the milk tea is good, but it becomes sweeter the more you drink, and there are sediments present. Unfortunately, they don't offer lattes, which are a daily necessity for most people.

Their steak is difficult to chew because it's too thick. I'm unsure if it's any different size for dine-in. The steak's thickness just match the size of your mouth opening. They serve fries too, but really recommend that the restaurant should always separates the fries from the main meal since m you don’t have difficulties with keeping the sauce separate from the fries. Placing the fries at the bottom of the meal makes them soft and odd to eat, especially when they should be like regular fries, not poutine or rice.

We ordered two meals, and it cost us $70. Maybe that's the reason many people working in the kitchen. We could have ordered from "Good Luck HK Cafe" or other ‘Cafe’ food on Uber Eats for a better-priced meal with better-taste. It's frustrating, very frustrating. I won't recommend eating here, but since it's a newly opened restaurant, they might need an...

I tried this Phoenix Cafe location since it was their new location (they had just opened for 5 days). Parking is terrible because it’s street parking and it’s difficult to find parking in this residential area. Right when I entered the restaurant, I was surprised to see how tiny this place was. I dined in and they had about 4 small tables. The space was cramped and the seats were not comfy. It looked more like a fast food take-out place, definitely not made for dine in. The staff were friendly but since the place was new they weren’t really familiar with serving (i.e. I had to ask for utensils and napkins since they forgot to provide them automatically). I ordered from the combo menu: 1) the Baked Ox Tongue in Tomato Sauce on rice for $17.50 and 2) the Pad Thai for $16.00. Compared to other hk style cafes, the price was a little higher, but luckily the food was good and the portions were acceptable. They included 4 slices of ox tongue and the baked rice had lots of cheese on top which was nice. I enjoyed the taste of the Pad Thai too. With the combo meal, I had the hot milk tea and it was good since the tea taste was strong enough. Honestly, I enjoyed the food here, but too bad I probably won’t be coming back because it is not comfortable to dine in. I think this restaurant is geared towards the residents who live nearby and buy take-out or if you want to sit down just to grab a quick...