Pita Land Shawarma - Finch — Restaurant in Toronto

🇨🇦 Pita Land. Big fan of this place, and still eat their shawarmas occasionally, hence rated it 4 stars for relatively good offerings. But this review is for their new burger item. 🍔 Balkan cheeseburger. A relatively new menu item. A huge 5.5 oz beef patty, with a drizzle of smokey bbq sauce and other fresh toppings, served with a side of golden crisp fries, all for just around $12 I think. It was a massive let down. Don't get fooled by what the "bloggers" (aka marketeers) are posting. The patty is huge because it's super HEAVILY processed. Felt like rubber, not beef. There were literally air pockets in there 😆. I've had sausages that are more meaty. Very inclined to believe the patty is a major pink-slime concoction, and that's so not cool in the world of fresh prime beef burgers. Thank God for the awesome fries for saving the meal.. No biggie Pita Land, you know I love ya, but burgers aren't your thing. Best to stick to your core Mediterranean offerings. I guess I'll have another one of your beef shawarmas today to drown this...

I have been a loyal customer to Pita Land for the last 7-8 years throughout multiple locations. Yesterday, I visited this establishment because I was in the area and wanted to grab some quick food. I was completely shocked at the way the clerk treated me, and I don't know why reputable franchises hire rude individuals who cannot even communicate with a consumer appropriately. I also noticed that the chicken that was put in my wrap was very hard and crunchy. Also, what grasped my attention quickly was the unorganized the salad bar which was very unappealing.

Secondly, I simply asked for Tzatziki on the side and the clerk wanted to charge me extra?!!! I've never paid for extra sauce, that doesn't make sense!!! While eating my wrap, I noticed there was barely any tzatziki in it. I was honestly very frustrated and I will never visit this location again.

Please fix your...

I've been to pita land multiple times but this location was not even close to being satisfactory. The older lady that worked here was rude, she gave us little to no chicken for our wrap. I've been to other establishments and the portion size they gave was worth the 15.99 large wrap. When we questioned her she said "ok so you don't want? Then cancel" and proceeded to put away the wrap and the chicken she just sliced off. We then told her we would take a small instead and she took even more chicken out of the already small portion. There were little to no vegetables available either, the wrap was so tiny it looked slightly bigger than the snack wraps from McDonald's. If I wasn't starving I would have walked out of there. I could not believe a franchise this large wanted to cheap out on the amount of food they give away, I will not be visiting this...