Pizza Nova — Restaurant in Toronto

I ordered a Mediterranean Pizza to be delivered to my house. I ordered online choosing payment by visa. Delivery man came by without the visa machine gave me the pizza and said he will return in 10 minutes.

He came back with the visa terminal/machine. I told him I wasn't pleased about the waiting on him. That I really couldn't cozy up in front of the tv and eat the pizza the way I wanted because I had to be in readiness for his return. He told me, "then you can order from another restaurant and don't order from this store again." I still gave him $3.00 tip and mentioned to him that I will let the store know his thoughts re: not ordering from that particular store again. Side note: I do order (pickup) from this store quite often as it is less than 5 minutes from where I live. Never had a problem with them, employees were always courteous. Until this delivery person my experience with the store was a pretty good. The pizza was tasty. But no more deliveries for me. Update: I spoke with the Manager: Neema, he said that I should ask for him when I drop in next time...he seems concerned about the delivery's...

Just went to this location with a friend and bought takeout (2 custom medium pizzas). Typically I am used to Pizza Pizza pizzas' but I was completely taken aback by the quality and care put into the food at Pizza Nova. I will definetly be coming here regularly from now on. I have ordered and been to different Pizza Nova locations but this particular location is exceptional. Their pizza is cooked absolutely perfectly and each topping is placed with percision and care, the employees are friendly and definetly take pride in their work. I am beyond impressed. Last and foremost I wanted to mention the restrooms here but first let me start by saying I have a huge phobia of public wasrooms and will avoid them at all costs to an unhealthy extent. It was a definite last resort to willingly use a public washroom but I was completely shocked at how spotless and sparkling clean it was it smelled so pretty and I felt so comfortable using it. Overall outstanding and incredible experience. Definetly not your average pizza place. *To the employees thank you for such wonderful service...

I recently had a disappointing experience at Pizza Nova that left me frustrated and dissatisfied. From the moment I walked in, the customer service was subpar. The staff seemed disinterested and unhelpful, making it difficult to even place my order. I had to repeat myself several times, and there was no effort to acknowledge my concerns or make me feel welcomed.

After waiting much longer than expected for my pizza, it was average and didn’t meet the usual quality standards I’ve come to expect. When I tried to address the issue with the staff, they were dismissive and didn’t seem willing to rectify the situation. Overall, this was an incredibly frustrating visit, and it’s unlikely that I’ll return after such poor service. If you value good customer service and quality food, I would suggest...