Glad to see the owners took action and updated their menu online today. They had uploaded a menu just 8 months ago reflecting prices much lower than their actual price for pasta, which with add-ons was roughly double what they had put up (the menu detailed $12.49+tax, while I actually paid around $24.50 after tax and tip).
They initially tried to claim that the wrong menu was a years-old picture put up by customers. I showed them on my phone it was uploaded by their business not that long ago. After some excuses about not being tech-savvy, and admitting other customers have also complained about the misleading menu/prices online, I see now a few hours later that theyâve promptly removed the misleading menus and corrected them. As a customer I find the lack of transparency/accountability they initially showed and stuck to annoying and disrespectful.
The taste of the pasta/sauce itself was very good. Downsides were the sauce was on the runny side, and the garlic bread was rubbery and stale so I threw it out after a couple bites. The pasta also goes piping hot into the plastic container, leeching micro-plastics into the food, so the likelihood is I wonât be getting take-out here again, but hey - never...
   Read moreI used to order from here and the food used to be good. Itâs now at best, average. That said, the service is even worse. Ordered for pick up, specifically asked if the sides were all in there. They staple up the packaging of the order so didnât want to sit and open it all up there and took their word for it which they confirmed, yes, all good. Turns out, they forgot a side we were really wanted, which is fine. It happens. Whatâs not fine is how they handled it. I called and mentioned that an order was missing. Not one single apology or acknowledgment. Arrogantly asked if we wanted to come back to pick up, or they will give it to us âfreeâ the next time and said this a few times until I called the lady out on it. There is no free. You owe this side order. We paid for it.
Big turn off. If you make a mistake, and are arrogant about it, realize that people have long days and order take out on weekdays because of busy schedules and donât have the time to pick it up twice because of your mistake. Mistakes happen. If you mess up an order, the least you can do is own up to it and apologize than be arrogant about it and try to make...
   Read moreI just had another meal at Rosa's Pasta Express in Scarborough, and once again, they delivered an absolutely exceptional culinary experience. This isn't just great local foodâit's some of the best pasta I have ever had, period.
You absolutely must try the Penne with Rose Sauce and Ground Beef. It is the definition of comfort food perfection. The rose sauce is rich, creamy, and perfectly balanced, clinging beautifully to the penne, and the ground beef adds a savory, satisfying depth that is incredibly delicious. Seriously, it's a star dish.
While the food itself is worth five stars, the true glow comes from Mary, the humble local business owner. Her genuine warmth and kindness are the secret ingredient that makes this place shine. She ensures every customer feels welcomed and cherished, making the entire experience truly unforgettable.
If you're looking for mind-blowing pasta and service that feels like a hug, look no further than Rosa's Pasta Express. Thank you, Mary, for making every visit a joy. I can't wait to come back!
âď¸âď¸âď¸âď¸âď¸ A True Scarborough Gem: Exceptional Pasta and...
   Read more