Scruffy Murphy's — Restaurant in Toronto

Finally tried this pub after my friends had been raving about one of their appetizers for months on end. Visited here on a Sunday afternoon around 2PM and oddly enough, the place was half full. I had no idea there were afternoon weekend crowds at pubs haha.

When we arrived, the only server there told us to seat ourselves, and so we did. For over 15 minutes, she did not provide us food menus, so we went and got some as we were hungry, and wanted to order as soon as we could. Again, not the server's fault that she was the only one there, but I can say it's a strange choice she did not write our orders down when we placed an order considering she did end up coming back later to ask what we all ordered a second time...

The crowd here is pretty darn loud for a Sunday afternoon, and I found that they constantly loudly shouted which often interruptrd our conversation. It did also take us almost an hour after we were done eating to flag her down again for the bill, but again, she was the only one serving. Onto the food!

-[1LB WINGS & FRIES] $13 🍗 Two of my friends ordered this and said the wings were delicious 🍗 The portions were also quite large for just $13 from what I saw 🍗 Likely what I would order next time if I came back on a Sunday as this is one of their Sunday specials

-[IRISH COFFEE] $7.00 ☕ Jameson, coffee, and whipped cream ☕ Goodness me, the amount of Jameson added was extremely generous!

-[IRISH SPRING ROLLS] $11 🥔 This is essentially mashed potato filling in a spring roll wrapper 🥔 Served with a curry dip 🥔 This was the appetizer that was hyped up by my friends, and although I did burn my tongue on it, it is definitely worth trying

-[MURPHY'S POUTINE] $11 🍟 For $11, the portion was HUGE 🍟 I did find it to be a little one note in terms of flavor so I committed a cardinal sin and asked for ketchup to eat it with 🍟 Seemed like it was already tossed with either a pulled beef or pork by default

-[FRENCH ONION SOUP] $8 🧅 Looked super hearty! 🧅 I would probably try this next time, and get the wings special too based on what my friends said about both of...

Honestly would rate a zero if possible, worst experience I've ever had in a restaurant/pub. I have come here many times with a large group of friends. We were always understanding of wait times due to the size of our party but last night was ridiculous. It was a Sunday night and fairly slow, 9 of us came in at 730pm. We were seated by what we assume was a manager. Then after 15 mins a server finally came to take our orders. She said her shift would be ending soon so she would start us with drinks and apps. And the next server would continue to serve us when her shift started. We received our drinks but no appetizers. Saw the next server come in but continued to be ignored as she talked at the bar and went outside. Finally at about 8:20 she takes our orders. We reorder our apps as they never came as well as our mains. And then we waited and waited.... At about 9 we flag her down and ask how much longer it will be? We explain we have been here for an hour and a half now and still no food. She acts shocked and almost as if she thinks we are exaggerating. We explain we've been there since nice before her shift started. At this point two of our party had left and the rest of us are getting agitated. We ask if are meals can be packaged as we do not have time to eat in anymore, and can we please have our bills. This still takes a ridiculous amount of time. A few from the party went to the bar to pay as they couldn't wait anymore. We ended up leaving at 930 agitated and hungry. Considering we got there at 730... not receiving any food until 2 hours later is ridiculous. Had we stayed to dine we still wouldn't have left till about 10pm. We were largely ignored while patrons of the bar were served, we had to go ask for a refill on our water pitcher ourselves. You would think when a large group comes in you would do your best to serve them as they are bringing in money/tips. But we felt unwelcome. It was a horrible experience and sadly we will no longer be going...

Our server Amanda is clearly a career server that knows what she is doing, so I have no doubt that she was intentional disregarding our table after we received our food. Amanda was engaging and friendly when she greeted us, timely with our drinks and getting our orders in. We had waters, an app and 3 entrees. We don't drink anymore but we came to enjoy the Irish dancing for St. Patricks day (which was very fun). After our food was dropped off, she suddenly ignored us until payment. We had empty glasses shortly after we started our entrees. She walked past us many times to serve beer to other guests, and never saw us wave her down. We didn’t have water throughout our meal which sucked. After we all finished eating and were sitting there for some time the manager did check in on us. He cleared all our empty dishes, gave us water and take out containers. He was kind enough to come back with a bag too, so we did eventually get taken care of.

Amanda showed us she knows how to give good service and decided not to in the end. It was disappointing that a career server can’t communicate if they were busy and couldn't get to us (there was just dead air when she was collecting payment…). We left feeling disrespected by her, and wondered why we tipped as usual but on bad service. I know the restaurant industry can suck sometimes. We had worked in it! We've moved on to better things and enjoy giving back when we actually have good service.. but...