Starbucks — Restaurant in Toronto

Unfortunately they chose to operate from the side door that faces a highly trafficked road, (instead of the door facing an empty parking lot) so if you don’t order in advance you find yourself hollering your order and your name to the attendant 2-3 times. She hollers back your order to confirm she heard you right. Then she takes your money on a tray and gives you back the change she just put in it with her hands obviously, same with cell phones, that little tray is such a farce. Then you wait FOREVER (even though obviously there’s no one before you) for a hot chocolate that is not hot anymore because she’s been too busy hollering at the customers who after me and could not (like myself) place a mobile order. I took the last sip of my lukewarm chocolate while driving and felt a cold lump at the back of my throat. I have no idea what that **it was and I don’t even want to know. I wish I had the time and the stamina to sue the hell out of them. That little that I unfortunately swallow was stuck in my throat for an hour and I had to take some honey to get rid of it. Maybe COVID got to their brains and can’t operate properly even on a one customer at the time basis. HORRIBLE. I have been living without Tim Hortons for years now because their quality got so bad, and I am sure I will do just fine without Starbucks. After today experience, and the one of last week at Bathurst and Sheppard, they will never have a penny from me again! I hope they...

I had the worst customer service experience I've ever encountered at a Starbucks location! That girl with braids, I don't know her name, who works at the counter is disgustingly rude; she shouldn't be working in customer service at all! Today I went for a cold frappuccino, and I forgot to ask the cashier guy to put caramel sprinkles in it. She then started telling the other girl out loud, People are are supposed to ask when they order! and rolled her eyes at me. HOW RUDE!!! for a customer service worker to speak to customers who are spending a lot of of money for a coffee!. I went to other Starbucks, and they don't mind giving me an extra something if I forgot to ask. I hope managers at this location take action with this specific person and don't allow her too speak to customers disrespectfully like that! It's essential for businesses to foster a positive environment and ensure that all employees understand the importance of respectful communication. Customer loyalty can be easily lost if staff members do not uphold these standards, so training and feedback are crucial in maintaining a welcoming atmosphere. In addition, my friend went there before, and she told me the same girl talked to her in a very rude way before too!. It's terrible that customers have to deal with such unprofessional behaviour like this. I'm not going back to this location again. I expect better treatment if I'm spending my...

Good day Run the other way!!! So I walked in this Starbucks Location 2081 Steels Ave west near my shop that I always go to!!I have been a customer for more then ten year, I ordered Food and drinks I wanted to pay cash. I had 100 bucks cash the Worker with a bad attitude refuse to take my cash although I paid many times cash there , no sign saying we don’t accept hundred bucks cash attitude, no welcoming face. No face impression at all it’s like I did something wrong so I said here’s $100. No I don’t take cash here or should I say to be honest she said we don’t take hundred bucks cash although two days ago I paid 100 bucks cash with no problem. I could’ve paid with my card, but the way he’s was talking to me is unacceptable so I said can you call your manager please? Her manager came her name was Mahiq Or mahia I requested to give me her name, but tshe wrote it in a way that I cannot even read it! The manager had a bigger attitude than the other girl was serving me,, absolutely no customer service and no professionalism and she refused to serve me because I have cash! She said that I was loud she was...