The Wing Spot - Malvern — Restaurant in Toronto

Jesus Christ these guys are dog shit, if it wasn’t for the good wings (when they aren’t butchering your order, these guys would def be out of business). Here’s my review:

Ah, Malvern Wing Spot. Where do I even begin? This place is where dreams of crispy, golden wings go to die a slow, painful death—under the fluorescent lighting of what can only be described as a poverty aesthetic straight out of a budget 1980s sitcom. You walk in, and you’re not sure if you’ve stumbled into a wing joint or a waiting room for a government-subsidised program. Beige walls that scream "we ran out of money," mismatched chairs that look like they’ve been rejected from a garage sale, and an air of resignation that clings to the place like the smell of burnt oil.

Now, let’s talk customer service. Imagine, if you will, the most disinterested human being on the planet. Got it? Okay, now multiply that by ten, and you’re getting close to the experience of being “served” at Malvern Wing Spot. I use the word “served” loosely here because that would imply some form of attention being paid to the customers. The lady at the counter? She was like a circus juggler, but instead of juggling balls, she was juggling a phone call, another phone call, another one, oh—and our order somewhere in the mix. She wasn’t even using a Bluetooth earpiece, mind you, just old-fashioned handset-to-face chaos. She must’ve been auditioning for a one-woman show titled “How To Ignore People While Pretending You Care.”

In between her dramatic performance with the phones, she took our order. Or rather, she pretended to take our order. Because what came out the other side was a Frankenstein creation of wing flavours we never asked for, sides we didn’t know existed, and a drink that defied description. But it gets better! Other customers were also getting hit with her stellar service. Orders were messed up left, right, and centre. Wings were flying out (pun intended), but nobody was happy. One guy ordered spicy, got mild, and was halfway through an epic rant when she just... hung up on one of her many phone calls to yell back at him. It was like watching a tragic play unfold in real-time, except the drama was about ranch dressing and buffalo wings.

You’d think after the shouting match, someone would step in to restore order. Nope. She shrugged it off and moved on to the next victim—sorry, I mean, customer—without missing a beat. At this point, I couldn’t tell if we were in a wing spot or a reality TV show where everything goes wrong for comedic effect. Customers were shaking their heads, people were leaving without their food, and the poor delivery guy standing in the corner looked like he was plotting his escape route.

The respect—or lack thereof—shown to customers is truly the pièce de résistance of this establishment. It’s as if the whole place runs on a "we don’t really care" business model. You’d think they were giving away wings for free, based on how little effort they put into the whole thing. But nope, they happily took my money and gave me an existential crisis in return.

In conclusion, if you’re looking for a dining experience that makes you question your life choices, Malvern Wing Spot is your place. The wings? Subpar. The atmosphere? Grim. The customer service? A car crash you can’t look away from. But hey, at least the whole ordeal gave me a great story to tell. Just don’t expect to leave with the wings you actually ordered. Or any dignity, for...

We arrived at 7:00pm sharp and there were about two people ahead of us. We placed an order, and we were given a receipt. Two minutes after, our friends placed an order and were told it would take 15-20 minutes. The weather was nice out, so with respects to COVID-19 precautions we waited outside.

Half an hour passes and I go in to check if our orders are ready. From the large window you can actually see them completing multiple orders. They hadn’t started on our order. So, I walked back out.

My friend walks in 45 minutes later and I join to check the orders (again we can see multiple orders getting completed). My friend walks out with his order (the exact same order as mine) and I was told that our order wasn’t complete yet. I asked for an ETA and they said, “it’s coming”.

An hour passes, and we go back in to check, and we are watching people who ordered way after us walk out with their orders, but we’re told ours would be another five minutes.

Cut to an hour and ten minutes, and we’re still wingless. We finally go in the last time, mention we have been waiting way too long for our order, especially when we’ve been making eye contact with them for the past forty minutes. They knew we were waiting. And I have no doubt they knew how long we were waiting. We got our order after an hour and 15 minutes—but that came at the price of becoming one of those annoying, and badgering customers.

I can understand when a business is understaffed and orders are backlogged given these unprecedented times when take-out is truly the only option to treat yourself to a good meal. However, I would appreciate being told that this is the case. If you’re understaffed and if you have too many orders going out at once, let me know. I am an extremely understanding person and I can make my judgement from there if I’m willing to be incredibly patient or if I’ll go somewhere else that may not have as much as a rush. But I felt brushed off and ignored. And it’s even more frustrating when you make eye contact with the people lining up after you, and watching them get their orders before you. If I have to remind you about my order at 15 minute intervals, while someone gets their order within 10 minutes, something needs to be addressed in terms of service. And as someone who has worked in the restaurant industry—this is unacceptable on so many grounds.

That being said, that whole incident really tainted my experience with the wings once I finally got them. I ordered the hot honey wings with a side of Jaffna fries. I’ll have to give the wings a review another day to give it an honest opinion. However, the Jaffna fries are really good. Think of a Taco Bell fries supreme...but better.

I do think they’re worth another shot in terms of the food. I would recommend them to anyone looking for some good wings and a great side order of fries. However, that...

This spot is one of my favourite spots to get wings; however, I don’t think I’ll be back for a while, at least not until they properly train the cashier girl. The young girl running the cash register is very very rude. I went in to get my order being the first one in the line of 4 other people waiting on the cashier to stop gossiping with one of her friends tbh at came in to see her. This isn’t the first time this has occurred where the cashier completely ignores the people waiting to get their food. I had interrupted their conversation as there was a bunch of pick up orders just sitting behind the girl cashier; however, when I interrupted her conversation to ask if my order is sitting there, she shot me a dirty look then replied in not so nice tone. I gave her my $ and she opened the cash till and tossed my money into the cash register closing it. I waited a full 2 minutes before asking her if I can have my change (she didn’t give me my change). She replied in a snarky tone and asked me how much I gave her and how much the order was…. Shouldn’t you know how much the order was since you literally just gave me my order and i literally just paid you? If I didn’t ask for my change, she would have just taken it and I would have gotten ripped off. Word of advice for this establishment is either get a nicer cashier or train the girl you already have to be more customer...