Tim Hortons — Restaurant in Toronto

Oh, where do I even start with this delightful establishment? If I had to compare the competence of the employees at this coffee shop to a group of blind chimpanzees with their hands tied behind their backs, it would be an insult to the chimpanzees. Walking into this coffee shop is like stepping into a surreal circus of incompetence. The baristas, who you have to repeat your order 200/300 times as English isn't their first language (ESL) I feel this is part of Trudeau's welcome anyone in a programme in which for credit you have to work at your local Tim's. They seem to possess a unique talent for turning a simple coffee order into a complicated riddle that they can't solve. Perhaps they've mistaken a latte for a Rubik's cube, and the poor creatures are struggling to make sense of it all. Attempting to decipher the menu is akin to decoding an ancient hieroglyphic script. One might think they've stumbled upon an ancient archaeological site rather than a coffee shop. It's impressive how they manage to make something as straightforward as a coffee selection feel like a labyrinthine puzzle. As for the service, it's a true spectacle. The employees move with a grace reminiscent of a three-legged elephant attempting ballet. Efficiency is clearly an alien concept in this peculiar realm, where time seems to slow down as you wait for your order to materialize. In summary, if you're looking for an experience that leaves you questioning the laws of physics and the evolution of customer service, this coffee shop is the perfect destination. But if you're seeking a well-brewed cup of coffee and a modicum of competence, I'd suggest giving this establishment a wide berth. Even those chimpanzees would likely fare better, and they don't even...

It is an upsetting that every time my partner goes there to pick up a coffee the managers and some staff refuse to serve him cause he is carrying his dog, they kick him out. He doesn’t want to leave the little dog outside during the cold, it’s his ESA, gives him anxiety to leave the dog outside. But this same people are not concerned with beggars inside the store bothering clients, sleeping on top of tables and smelling terribly. Also, multiple times I’ve seen people inside, with dogs, actually seating at the table, with big dogs and everything, and they did not have a vest of service dogs, inside the coffee shop, so I guess it is just an act of discrimination against my partner. What’s the issue guys to let your clients come inside to grab a coffee with their dog in their arms? He is just grabbing a take out. I don’t believe it is a matter of sanitary standards, there is a lot of unsanitary, mismanagement and incorrect practices going on in that store. Managers display unnecessary behaviour. The impression I get is that they are frustrated with their jobs and they truly want to dump their frustration on...

The worst experience I've ever had in any fast food chain. A friend and I went in for a quick bite and to try these new chicken bowls we had seen advertised. Firstly the employee who was taking our order was less than thrilled to be working there...the attitude says it all. After ordering our meals...my bowl came quite quickly but 5 min later we were still waiting on my friends. When the employee over heard us ask "where was the other bowl" she answered and told(with great confidence).. there wasn't one... that we had ordered a wrap!?. "No" I said we ordered two bowls...where once again we were told by another employee we had ordered a bowl and a wrap. Well... I answered are you calling us stupid...that we don't know what we ordered...plus are you calling us liars? I'd like to see the "Tim Hortons Training Manual" where it says it's okay to call customers stupid...