This has to be the worst experience I have had with any event/venue. Stacy who is supposedly the only point of contact for Enoch Turner Schoolhouse has been nothing short of ridiculous right from the beginning. For starters it took me a couple of days to even reach her. The one time I was actually able to talk to her, the phone call was rushed with a couple of check email for everything and no actual responses. Phone call lasted about 10-12 mins before she was able to rush me off the call.
When I was later asked if I wanted to sign a contract since I have been talking to the preferred caterers (who have been absolutely amazing btw) I said that I would like to visit the venue first, because I wanted to make sure this person was reliable. Stacy then sent me a Google invite for the viewing on January 14th to confirm our viewing on January 19th.
We were supposed to have a call on Wednesday, January 15th but I did not hear from Stacy. I messaged her but no response. Calls went straight to voicemail. And there was no response until Sunday (which was the day we had a Google invite for to visit Enoch Turner Schoolhouse). On Saturday I sent another message to confirm, no response. Calls again went straight to voicemail, even minutes before our scheduled appointment.
On Sunday at noon I sent another message email and I got a response at 6:06pm saying that she was sorry she couldn’t confirm earlier and she’s going to assume that we won’t be coming. I let her know by 6:13pm that we were at the venue for our 6:30 appointment on January 19th and would still like to see it, no response till 6:48pm.
The best part is when she finally got back to us, she says that since I arrived earlier there was no one there and tried to blame things on us for arriving early. We were still there until 6:40pm, no Stacy, no one, location was locked.
For a venue as beautiful as this, management really needs to look into the kind of staff that they have. It is really sad when a place has so much potential but the only point of contact is literally driving people away.
We drove an hour and a half each way with our wedding planners, two people had to get babysitters so they could be here, I work most weekends so I made sure that I booked the day off just so it could be wasted on an incompetent person who has terrible work ethic and really does not seem to care for the business.
We are extremely disappointed with the kind of service that we have been met with and do not recommend this location based on our terrible experience from the get go. In spite of trying to cut them some slack and give them the benefit of the doubt, they have proved to be extremely incompetent every step of the way and we are glad that we did not go with this location and be met with disappointment on our...
Read moreThe moment we stepped into the Enoch Turner schoolhouse in September of 2017, we knew it was the perfect venue for our wedding. The space is gorgeous and requires very little to “dress it up” for a wedding.
The high ceilings, green beams and archways, and cathedral like windows in the grand hall gave a dramatic, ethereal feel to the ceremony – at night, the candles we had placed in the window sills and the strings of lights across the beams added a lovely ambience to the evening. (Note: We went through the venue to have the lights installed as they were less expensive than our catering/rental company for this task.)
Everyone we spoke to leading up to the wedding was very responsive and helpful – especially Stacey and Ben who assisted us with all of our last-minute questions as well as keeping us looped in on when we could have access to the venue to complete some small set up ahead of the big day.
A couple notes on logistics: They are VERY strict on the SOP/Liquor License here because they are a Ontario Heritage Property; there was some confusion on how to/if we could serve some champagne that was gifted to us by my parents. Even though I flagged it several times ahead of the wedding, there was still a need for my dad to clear things with the venue and caterer before the wedding, small bump, it all worked out. We had a total of 78 guests + staff and there was plenty of room in the great hall for the ceremony and dinner, we did have a live band though and had to remove a couple tables (one of them being the band’s table) before we started the live music portion of the evening so there would be room for a dance floor. The bar area was a bit too small for all of our guests to hang out in while they changed over the room for the reception, it was a bit of a rainy day so not everyone was keen on going outside - we had people spill into the classroom after we had finished the legal needs in there after the ceremony The caterers required a space in the corner on the north side of the hall, while the corner on the south side is ALWAYS used as storage – so keep that in mind when planning for the amount of space you may have. Acoustics were great for live music – I heard some people say they had a wonky experience with sound in this venue, but we felt things sounded great – we did rent a proper PA though and have a sound guy FYI If you’re looking for a “dance party” at the end of the night, I suggest you rent some coloured/flashing lights to...
Read moreGREAT experience with this venue. Ben & Roxann are a great team - very communicative and clear on what will/won’t fly for the space. We had ~75 people for a ceremony and sit-down dinner wedding and had an incredible time. It is an excellent downtown location close to everything you would need. We have lots of teachers in our family so this was an immediate yes from both of us for the history aspect alone. We also loved that there was multiple rooms for guests to use throughout the course of the evening (the bar area, the "big" room and the schoolhouse).
This venue is a stunning canvas to create the event of your dreams - very DIY friendly. However, it should be made clear this is a historic place first, then an event space as a secondary function. Definitely not for you if you are looking for a full-service venue, everybody is there to help but not to manage your event. Roxann is incredibly good at recommendations for whatever you’re looking for - planners, music, you name it, they’ve got somebody. They have do preferred vendors for catering, DJ and some other services but the options are excellent and can accommodate various budgets. Even better that string lights can be set up by the venue in different configurations for a small fee. A number of tables and chairs are included with the venue; the chairs were recently (mid-2022) upgraded to chiavari style chairs in a dark wood. Would highly recommend this venue as a guest or as a host...
Read more