Tim Hortons — Restaurant in Toronto

Extremely rude employees! Except for the older Asian lady, I must say she deserves a promotion and I feel bad that she’s working with people that don’t have her quality of customer service(if you read this thank you for you kind and professional customer service you offer). I take my coffee DD for my coffee black when I asked the lady serving me to make a DD I was told it was my problem and too bad. The manager came looking annoyed and said to the lady just make her the DD and walked away annoyed offering no apology. She did make a comment about my service dog saying there are no dogs allowed. To which I answered “ I ordered in the mobile app so I can grab and go”. I asked for a refund and that why she told the lady serving me just make the coffee DD and that’s it! Their customer service is disgusting. She refused to give my money back. In the end I got a cold coffee and wasn’t in the mood to...

Honestly it's not the only location we don't enjoy 99% of Timhorton that I visited I don't recommend anyone to go there. Timhorton used to be one of a kind in the past it was our best coffee shop to meet for fun and for business, place would be very clean, employees friendly, you get what you asked for and everything tasted good unlike now 90s Timhorton was #1 but in 20s #0 a lot of times I through my food to the birds or in garbage no flavor, soups you get it lukewarm, the drinks are never how we order them. In almost every Timhorton we go to we never see them smiling or hear them greeting us even when we say thank you they don't reply back " you are welcome " some places they don't want to listen to our request they brush us off for the next car! We don't sit inside anymore for years only sometimes we go drive through and we go...

Worst customer service ever! A lady at this cafe claims to be the manager. She is extremely rude and always gave us rock hard potato hash brown despite us telling her so many times that our 3 year old cant bite into their stone hard potato hash brown. We don’t know whether it is our skin color or the lady is just plain rude. I can only make a suggestion to the owner of this place to employ some solution oriented people who can work without bringing their egos into their work. Nobody buys food for free and if a customer is saying that my child cant eat these stone hard hashbrown and please give us the softer ones then the employees should comply. It’s only this location that has problems. Other Tim Hortons have always offered me fresh and soft hashbrown that my child is always...