Tim Hortons — Restaurant in Toronto

I’m beyond appalled by the absolute lack of professionalism, both from the supervisor and the workers in this Bathurst and Lawrence location ( the usual workers in the morning). It’s evident that no one cares about providing even the most basic level of customer service.

The supervisor is utterly incompetent. Instead of managing the team, they seem more interested in chatting among themselves or avoiding any kind of responsibility. It's embarrassing how poorly the staff is led. They lack direction, and it shows in the miserable service they provide.

As for the employees, it’s as though none of them have any real training or experience in the simplest tasks. From incorrect orders to sullen attitudes, it’s clear that they don’t care about the customers or their jobs. One would think that working at a coffee shop would involve some basic level of enthusiasm or politeness, but apparently, that’s asking too much here.

The entire experience was not just unprofessional but borderline insulting. I would strongly advise management to either seriously retrain their entire staff or consider hiring people who actually understand what it means to provide basic customer service. The way things are going, this place is a disaster.

It’s a shame, because all it takes is a little effort and decency to make a good impression—but sadly, none of that...

I paid and waited for cashier to give me a receipt. Then she started to serve the next customer and I told her I need a receipt. Then cashier said, " You have to wait until I am finished with this customer, you should have asked for it earlier. " I told her " I didn't need to ask. I tapped my credit to pay and need proof of my payment and need to see what was charged on my card." Then she said " The system doesn't automatically print it, you have to ask it." In what business, do you have to ask for a receipt after paying with a credit card? I told her she should just press the print button or ask if I would like a receipt. Then she said I should have asked for it. Then I said to her, "Every week or biweekly when you get paid from Tim Hortons, do you have to ask the company for a paystub every time or to they just...

I am writing to express my disappointment with the customer service at this location, which I believe stems from managerial decisions. I used to enjoy visiting, as there were some excellent staff members.

During my last visit, I waited in line only to have a woman bud in front of me. When it was my turn, I informed Camille, the cashier, about the situation. Instead of addressing the issue, she rudely waved me away and instructed me to go to the next cashier, even though no one was there. This behavior is unacceptable; employees should politely correct such actions and ensure customers respect the line.

Due to this experience, I will no longer be visiting this location—or any Tim Hortons, for that matter. It’s unfortunate, as I feel I can save my money when faced with such...