KFC — Restaurant in Town of Cochrane

We just bought some chicken from this location on May 2nd/2023, my daughter woke up with pain in her stomach and threw up immediately after. I’m a cook and I know when someone has got food poisoning and my daughter got it because these employees who work there on that day couldn’t keep their health standards at a professional level. My father actually said that one of the chickens was still cold in the centre, I thought maybe because we live outside of town and the drive may have got the food cold. In this case no! They served us food that they barely cooked. My little brother went to bed with an aching stomach as well. So this adds to the mess as well. I am not very happy. We will be callling their management in the morning and if nothing is done then we will continue on with further actions. Do better Cochranes KFC. You guys are giving this location and the company’s name a...

We went through the drive-thru and had to wait a really long time for our order. No one came to let us know it was taking longer than usual, and there was no apology. When we asked if it always takes this long, the answer was, “Yes, buckets always take a long time,” as if every customer should know that — but not everyone orders from there often, so it’s not something we’d expect.

When we checked the order, the dips were missing—even though they’re supposed to be included in the price. We had to go back, and instead of apologizing, the staff told us that we’re supposed to ask for them. That makes no sense if they’re already part of the order. To make it worse, they were going to give us ketchup instead of the actual dips that come with the bucket, which shows they didn’t even check what we ordered.

On top of all that, the food was just lukewarm. Very poor service...

Been here a few times to give them a few chances before leaving a bad review, but enough is enough.

1. Almost always have to wait for someone in the back to saunter over and serve me, never in a rush - only when it suits them.
2. Fries have always been soggy and cold. I didn't even eat them this time and I usually eat almost anything! One bad batch I can understand, but the past 3 or 4 visits have all been the same.
3. Had the famous chicken sandwich and it was so dry and overcooked, my jaw got tired from chewing it. It must have been sitting in the warmer for ages.
4. You can order the online specials and use the KFC app for any KFC store in Calgary - but not in Cochrane! You can only get the specials if you order online and get it delivered. I asked the staff why you can't order pickup with the app, but they said...