Sakura Sushi & Grill — Restaurant in Town of Cochrane

We are repeat guests in this restaurant, and this is the first time we get disappointed. We are group of 8 this evening celebrating a special occasion (birthday) . We understand the busy operations when we came and we patiently waited for the food to be served. We came 5:35 and we were assisted about 7pm (totally fine because we saw how busy it was) but for us waiting for that long we were atleast expecting somehow to be offered some water or any drinks while waiting but no one came. We got the water served in our table about 7:15 and food came few minutes after (no complaint) although the waiting hour is already long time. When we had the food we got some orders missing, we ordered 2 sizzling beef teriyaki only one served and unfortunately the bday celebrant waited coz one is missing and we have to approached the waitress who assisted us to check and she told us they forgot about it (so we have to wait again for another 15 minutes to get her food.)

Second batch of orders we specifically ordered spicy seafood udon soup, they served us the non spicy udon soup and when we told the waitress this is not what we ordered and she insisted it is correct. We have been coming here for past years and we know what orders we want. however when we explained to her we asked for spicy she just asked for apology without offering us to change the food instead offered us siracha, unfortunately we were so disappointed as the taste is not up to what we were expecting!

Another thing from the Seafood Yakisoba we ordered , i understand there are mussels with it however it is so unacceptable to have noodles with lots of tiny broken shells of the mussels, we told the waitress and showed her about it and told her to inform the chef . She seems not to care at all with our concerns as this are serious complaints. Not sure if all our concerns were passed on the Manager but looks nothing happened. We did not want to create any problems as they are closing . But this concerns must be taken seriously to avoid the same issues with...

Changing my previously good review. Really upsetting experience. Waited over an hour for food which is not the end of the world on a Saturday but what followed was not acceptable. Went in for the vegan options and clearly ordered from the designated vegan menu. The tempura that came was shrimp. The server tried to convince us shrimp was vegan and then that it was our mistake ordering which was not the case.

I also had advised of an egg and dairy allergy and ordered the yam fries from the vegan menu that advertised a vegan (dairy and egg free) mayo sauce. They forgot to put the vegan mayo and I had to ask as I started to feel sick. She said it was the vegan mayo and when I asked her to double check she came back and said it was regular mayo and that I 'should be fine'. So neither was the vegan options we were eating. No apology, no discount and she didn't even come back to the table.

We come for the vegan menu from out of town and it was not a pleasant drive home for me as I was quite sick. Was ill for a few days. Good thing it was a small amount and not a full blown incident where I have to go to the hospital. Was not fun for my body thiigh as I had not had either for years prior to this. I don't enjoy having food allergies or being a pain but if there is a vegan specific menu then staff need to be trained on what that means and about the importance of food preferres or allergies to protect guests even when it is very busy. Had good experiences here previously so it may have been the server not understanding which is a training...

I almost never bother writing reviews, but this restaurant deserves to be called out. This was one of the most uninspired and poorly executed attempts at “sushi” I’ve ever experienced.

The server was clueless about the menu, and the food itself was an insult to Japanese cuisine. The fish was bland, watery, and sliced without care. The seaweed was limp, stale, and tasted like it had been sitting open in a cupboard for weeks. The nigiri was laughable with mounds of rice with token scraps of fish slapped on top, the “signature rolls” completely drowning in salty sauces to hide how low-quality everything was. It felt less like sushi and more like something thrown together by someone who failed out of culinary school.

The only thing this place succeeds at is fooling people who don’t know what real Japanese food should taste like… clearly designed for that basic demographic of Cochrane. Hence the many 5 star reviews. As I looked around at the other patrons, I couldn’t help but think how beautiful ignorance must be, to sit content in the blissful acceptance of mediocrity.

Cochrane has no shortage of mediocre restaurants, but this one stands out for being truly embarrassing. If you actually respect yourself or care for Japanese cuisine, avoid this place and spend your valuable time at Azito instead.

Thanks for listening to...