McDonald's — Restaurant in Town of Hinton

I felt really really bad for the staff here. There was three people left to fend for themselves to close at 11pm even though the drive thru says open 24 hours. I pulled up and waited 7 minutes with five cars in line not moving whatsoever. Eventually a girl came out and put down some milk crates seeming to indicate they were closing early. Two cars left the line, one of them an RCMP truck. Then we all moved up and sat, I asked out the window at the girl, "hey are you open?" And she said yes just hold on. Then some headset talk happened she came back and removed the milk crates as one lane was blocked anyways. By this time it had been ten minutes. We were told to wait. I didn't get my order in for 12 minutes. Then it took 22 minutes for what was maple bacon quarter pounder meal fries and coke with lite ice, a kids meal with 4 nuggets yoghurt and orange juice. Dude said there is no toy sorry. It took a few attempts to get my simple promotion meal order in. So then I pulled up to wait car number 3, sat there for 22 minutes like I said. Just chillin. The first car Took about 15 minutes. I asked piece by piece when I finally got to the window to confirm my order before pulling off as they would close by the time I went through the drive through now there was 8 cars behind me and in the drive thru. I asked the poor girl how many people were working she said 3. I felt so bad. I drove off happily with the happy meal since the wee lad was telling McDonald's for about 25 minutes of the latter part of our drive thru experience. While sitting there I read the reviews and wish I had have gone in the morning. The management desperately needs to hire more staff or pay them more because it's a destination for many some from as fast as jasper to give the kids and family some favorites. I finally got home and opened my Burger. I had been double quarter pounded. Smothered in too much sauce and hard to eat with no sandwich balance whatsoever. I wish and pray that some miracle occurs and staff arrive so they can have a shot at keeping this franchise open for the people traveling east and west...

Let's face it, McDonalds will never be considered fine dining and expectations are low, but the Hinton McDonalds seems to be trying to set the bar as low as possible. Possibly the worst McDonalds I've ever experienced. When I pulled in this afternoon, the completely empty parking lot and drive thru should have been a tipoff. The place looked deserted. It's an odd setup for the drive thru and I accidentally drove past the order point. As there was no one in line I drove up to the only staffed window to see if I could just order there. The young person inside the open window glanced at me and simply closed the window. I can take a hint, and because I really wanted a coffee, I parked and went inside the virtually deserted restaurant. I ordered a McDouble meal with a medium black coffee at the kiosk. Then I waited, and waited, then waited some more as the chaos in the kitchen eventually delivered a brown bag to the delivery counter. Then I waited some more for a coffee to join it. I noticed a staff person waiting for my coffee to brew, so I figured the coffee would be fresh and hot at leasr. Once I had my order, I jumped in my truck and hit the road. My fries were a pale white colour and cold. My burger was cold and hard. And those were the good part of the meal. My black coffee was blistering hot and nearly dishwater. The only time I have ever tasted coffee like that is when I have inadvertently reused the grounds in my own coffee maker. Yuck! I threw it out. If I hadn't been travelling, I would have demanded my money back, which I never have in the past. There is something seriously amiss at...

What happened?!

Over the last two years I've watched our local McDonald's steadily decline into what is likely the worst McDonald's in the Yellowhead...

The food is NEVER fresh, the nuggets in particular. If you ask them to make your food fresh (which, according to McDonald's policy, they have to oblige) they still won't make your food fresh. They'll just tell you it's fresh, or, like they did to me the other day, they'll take the nasty old nuggets that you gave back to them, and they'll refry them for 30 seconds and give them back to you again.

No.

When I say fresh chicken mcnuggets, I want fresh chicken mcnuggets. Slice open a new pack of them, drop them fresh, and put the fresh ones in the box. Don't put them in the heat tray and give me 8 fresh nuggets and 2 old ones. I even know three other people who've actually gotten sick from the chicken nuggets just recently... It's not a good situation.

What a disgrace. And don't even get me started on the interior design. I know that's a corporate decision, but McDonald's stores haven't had good interior design aesthetics since the late 1990's.

Do not eat at this McDonald's. Instead of paying $24 for a 20 piece nugget meal, go down the street to Canadian Steakout and get a fresh, delicious artisanal cheeseburger and sweet potato fries for $14.

I'm fairly upset with our local McDonald's.

I will not be returning for...