Tim Hortons — Restaurant in Township of Langley

Absoutely Filthy! Met my Daughter for a refreshment and went inside for a change instead of standing at our cars. Two young women serving. They were very attentive and nice. I ordered a Lemon ice tea off their menu and a fruit explosion muffin. My Daughter had an Iced Cap. The Lemon Tea menu special was 3/4 full. I didn't like how the clerk reached down to a non visible source to get something for the tea.

At the same I observed a filthy mess behind the counter. Cups on the floor, the floor needed mopping. The back counter was untidy.Obviouly lacking enough staff to maintain cleanliness. I usually go through a drive through and don't see inside. I won't return to this dirty location.

We proceeded to find a table. Every single table was dirty with smears of food and crumbs, obviously never wiped clean after the previous customers. We sat at a table with bench seating, one bench seat was filthy brown looking and had been slashed by a knife. I was mortified by this point but my Daughter said let's just sit. We sat down and made the best of it to enjoy a rare visit with both our lives extremely busy.

The muffin was very dry and any trace of fruit was non existant. The Lemon ice tea was nice and my Daughters cap was fine.

This is absolutely unacceptable. The Owners of this location need to get on their own hands and knees, clean the floors, counters and tables after ever customer. They also need to clean and repair the slashed bench seat. Not at all what I expect at a Tim Hortons. My Daughter and I did have a good visit, we didn't let it ruin our visit, dispute...

December 1 2024 - seriously I keep giving this place a chance to redeem themselves to no avail. Everything bagel double toasted with butter. I stood and asked to see it before she buttered it. Had the butter ready snd put it on then turned around as I called her out. She said it's toasted! (Rudely). I said no it's not. Took it anyway since I already paid. Barely warm let alone toasted. Avoid this location they clearly don't understand simple instructions on how to make the products. Last time here for me.

Editing my initial review to a 3. Sandwiches are poorly made here. I asked for a BLT today, the bun was not toasted, the bacon was cold and there was a splattering of mayo in one spot. If you want customers to come back, make sure you are taking the extra time to properly make the sandwiches. /weekend service is the worst here. I only come for the convenience and continue to be thoroughly disappointed

Edit August 22 - I wish I could rate a 0. Worst customer service at any Tim's location I've been to anywhere. Attitudes run high and no order is ever correct.

Edit October 14 - new staff brings better service, better food preparation. The new staff are friendly and helpful and quick to fix any mistakes made. Thank you to the management for making this a better...

Went to this Timmies to get 2 Caramel Iced Coffees

The girl handed us 2 No Ice coffees with an inch thick of caramel sauce in the bottom. We had to go back around and ask them to fix the coffees. The girl spent 2 minutes arguing with US (me and my partner) that they cannot take the coffees back because of “Covid” policy and they will give the ICE on the side? Also we got Timbits and half of the donuts were squeezed we didn’t open it till we got to the park so we didn’t complain about it.

I asked her why she didn’t put ICE in an ICE coffee? she said that her coworker told her to make it like that

What has gotten into our beloved timmies? Everytime I go to this tim hortons I feel so irritated. I actually stopped going to this one yesterday was an exception because we were late and I haven’t had coffee and ofcourse they proved it yet again never to go back there

They suck. 100% they need to re evaluate and train their employees! My first job as a teen was at a Tim Hortons and Costumer Service was #1 to us. My manager used to tell us never leave the costumer unhappy they come here to get coffee and treats not a headache.

WORST TIM HORTONS BRANCH! I LIVE CLOSE TO THIS SO WE HAVE GONE HERE MANY TIMES AND EVERY TIME...