Le Pot Papilles et Cocktails — Restaurant in Trois-Rivières

Worst customer service ever. Came in to order 2 soups to go. The waiter seemed displeased already that I spoke only English to her. Tried to ask her additional questions and she clearly ignored me and continued to do what she was doing. She was not trying to be helpful at all. Then I saw that there were around 10 restaurant workers all around me that did not try to help me either. I totally felt like I was bothering them and disturbing whatever it is that they were doing. I approached the waitress again and she pointed to her coworker at the bar. I approached him and after a few attempts managed to order my two soups to go. While I was waiting for them, restaurant workers weirdly were looking at me instead of trying to accommodate me or make me feel welcomed. I finally got my two soups but they didn’t include the spoon. I approached the waitress who was clearly annoyed at that point by me and she showed it. I got out of the restaurant and was grateful to be out. Wow! What a horrible feeling.

I was also disappointed that my soup cups were half full - see my photo. I mean - whatta!!? Either use smaller soup cups or give a normal portion.

In any case - if you speak English don’t come to this place. It’s a shame - because the place has a nice vibe and interior and waiters make you...

So I have 2 things to preface here, the first is that I have a DEP in Cuisine d'Établissement, IE I'm a (trained) professional chef (no experience in the field it was a stepping stone) and this place was 3rd on my list, I wanted to go to a microbrewery, closed for renovations, then a taqueria (kitchen just closed) and this was the suggestion. Honestly it's fine, nothing special nothing terrible, took the spicy beef tartar and it passes but just so, I found the parmesan petals to be either low quality, old and stale, or a pecorino or other parmesan that I don't consider a parmesan (by that I mean parmaggiano reggiano, feel free to tell me I'm wrong); so meal done looking around (a very impressive showcase of a bar tbh) I go to pay and I'm like ok standard 15% tip, nothing great but nothing bad, their machine is made so the first option (which I SWEAR that on 99% of machine is 15%) was 18% , a sneaky trick all told and I make enough scratch to not make a fuss, paid and decided to include it in my vacation review, this place probably thrives on people being drunk and not noticing this little detail and if I can make 2-3 people not go to this place, itll outqeight this 3%, I'll tip you higher if your service deserved it, this was standard at best. I cannot recommend going to this...

Worst customer service of my life. Stopped here for dinner on the way to Quebec City. Waited for over an hour for our food (a poke bow and a lobster roll) on the freezing cold patio after ordering. The rice in the bowl had congealed, clearly from sitting in the kitchen while the waitress ignored us. They clearly only serve francophone customers; 6 tables that spoke French and that arrived after us finished their dinners and left before we even got our food. I recommend going anywhere else - even a Macdonalds - instead of wasting your hard earned money and time here. Shame on you, Le Pot. More...