Faubourg — Restaurant in Vancouver

this happened at the downtown location but we felt people should see this review before wasting their money during hot chocolate festival

If I can give zero star, I would!

To begin, we arrived there at 2pm, wanting to try the tiramisu hot chocolate. Then they told us it is sold out and the only other hot chocolate festival drink they have is the Choc’cuterie board which cost $25 for a set for two people.

We have 4 people, so we ordered two set (total of 4 drinks plus food). After a while we got one set. Then we kept on waiting and waiting and our second set was never made. So we finally asked the lady if our second going to be ready soon? And she checked her screen and realized we ordered 2 sets! Not just 2 drinks! So we were waiting and waiting. Instead of quickly making our set which we have been waiting for ages, they kept making other drinks for customers who came after us.

After we got our second set, then we realized some of the items don’t match what they advertised in store and online on IG. When we questioned the cashier why there’s missing item, they said oh they did the photo before finalizing the drink for the festival. So we said this is false advertisement. We ordered the set based on the photo and what we got was not what it looks on the photo. They refused to replace us with the missing chocolate balls.

So for the drink, you need to put the chocolate balls in the cup and pour the milk yourself. One of our metal milk jug was missing a handle and it was super hot to pour the milk out. I can’t believe they even decide to use the broken metal jug. The cookie tasted stale. The muffin was so so too. Worst of all, we came here for hot chocolate festival and the hot chocolate drink was worse than what we can make at home ourselves and we paid $25 for it.

Super disappointed! I also posted this on IG and they saw my story and no response at all. Will not go to Faubourg anymore! Hope you all see this before spending $25 on craps. My unlucky friend who went an hour after us ordered the same thing and was equally disappointed. However, when our friend went, they were offered either white or dark chocolate balls. When we asked, they said they only had dark chocolate balls. What a joke. So one hour after they have white...

This review is for both the downtown and the Kerrisdale locations.

I was quite excited to try Faubourg, as it's quite difficult to find French pastries in Vancouver that are anything like what you can find in, well, France. As it stands, the pastries here were fine -- not good, not terrible, just okay.

What was very memorable, however, was the awful service at both locations. I was at the Kerrisdale location when it wasn't that busy. I was first spoken to by a very bored and disinterested woman who did not get all of my order together. I then spoke to a young man further down the line who barked at me impatiently and epitomized the words "snotty attitude" -- he was so busy being rude to me that he couldn't be bothered to listen to me about my order, but snapped that he knew what I wanted. I left the store, got a feeling that given how much attitude I was getting that they probably hadn't got it right, and checked my order. Of course, it was wrong.

I went back and, without any apology or eye contact or anything other than rushed irritation, they "fixed" my order. At the downtown location, I called to check and see if they still had sandwiches available at 2 pm and the woman on the phone huffed and hung up on me.

I don't know why people would go out of their way to be so obnoxious. And, after speaking with a couple of my friends, they echoed my complaints: "Ugh, I don't go there because the people there are so rude!" Why go to Faubourg for mediocre food and terrible service when you could go to Thierry or Thomas Haas or ANY other bakery in Vancouver where people are, I don't know,...

Have heard about this bakery for a long while and finally made a visit today while I happened to be in Kerrisdale. I love croissants, so I ordered my classic trio of Almond Croissant, Pain au Chocolat, and Ham & Cheese Croissant and couldn’t wait to get home and taste them.

However, I was quite disappointed. I first bit into the Ham & Cheese Croissant and it was hard as a rock. Just tough to chew. I put it in the microwave for a few seconds to warm it up and it softened slightly, but was still hard and not flaky at all.

Thinking it may have been a fluke, I tried the Pain au Chocolat. It was slightly less hard, but still not flaky. Rather, it was chewy and dense. The chocolate filling was nice, but the actual croissant itself was not up to par.

As for the Almond Croissant, same story, different filling. Filling was tasty, but bread part was not.

Overall, I’ve had better croissants from supermarkets. There are so many other bakeries that make better croissants that taste better day-old than these ones on the day of. Could not believe that a bakery that claims to be Parisienne can deliver such underwhelming quality in a classic French baked good as a croissant. I’m giving the review 2-stars due to the filling quality to be decent. Perhaps the other pastries may be better? But, stay away from...