Chipotle Mexican Grill — Restaurant in Vaughan

I friggin love Chipotle. Being celiac, the glowing neon light of the chili-pepper-logo is always a safe haven of gluten free options in a food court filled with Subways, A&Ws, and KFCs, all threatening gluten contamination leading to an afternoon of dread and easily avoidable unpaid sick days... what office nightmares are made of. As you could imagine, I was delighted to find out that there was a Chipotle steps away from my workplace. I was not alone in this discovery - around lunchtime every weekday, hoards of other lunchless members of the working class gather around the counter of the Vaughan Milll's Chipotle like the cast of The Lion King around the Prideland's watering hole. At first glance, the size of the line can be disheartening - but do not give up hope, hungry warrior! The team of Mexican-Grill-Magicians plow through order after order, moving infant-sized burritos through their production line like a well oiled machine. Treating myself to a Chipotle lunch outing is always a pleasant experience, however today I was truly blown away. After a late Sunday night, this morning's Monday blues were lifted like the sun burning through heavy fog when I realized that I could stay in bed an extra 5 minutes if I treated myself to Chipotle for lunch rather than going homemade (which I do 90% of the time). I could barely keep my eyes off the clock all morning, and by 12:00pm I was walking through the entrance and into the buzzing food court of Vaughan Mills. I barely had time to watch the introduction of James Cordon's latest Carpool Karaoke episode before I was at the front of the winding lineup. This did not concern me, though, because I already knew exactly what I wanted. Stepping up to the bar, my heart sank a little. While lunchtime is the peak of my workday, this part always makes me feel bad. "I'm celiac..." I mumbled apologetically over the glass to the bright eyed blonde employee waiting to take my order (I wish I had asked for her name so that I could acknowledge her properly - we will call her Kelsey). I know what this usually means - I am a gluten-free-wrench in the gears of their lunch rush. She would have to change her gloves, the hungry lunch-breakers in line behind me would groan in hanger... I live this story time and time again. However, this is not what happened today. As soon as she heard me, Kelsey nodded understandingly, told her colleague to assist the next guest behind me, and removed her gloves. She wiped down the counter on which she prepared the food, and then washed her hands thoroughly in front of me. As she was rinsing her hands, I couldn't help but feel a little more "seen". While I am aware that while eating out there is always a chance of cross contamination, Kelsey really did not want me to get sick. Then, Kelsey proceeded to wash her hands A SECOND TIME, scrubbing her forearms all the way up to her elbows like Cristina Yang before heart surgery in Grey's Anatomy. I was floored. This woman clearly cared so much about my gut health and about the sterility of her work area, I would have agreed to allow her to perform an appendectomy on me right then and there on the burrito counter. Once she had finished scrubbing in and had new gloves on, she turned to me with a smile and took my order. Nobody had to wait for the gluten-free-girl at the front of the line, Kelsey and I whizzed through my order, and I walked out of the food court, burrito bowl in hand, feeling confident that I could go back and eat at my desk without fear of accidentally ingesting kryptonite. I am so grateful for the existence of Chipotle and it's ability to brighten the darkest of Mondays, however there are few words to properly express my gratitude to the woman who took the time to so carefully prepare my gluten free lunch today. It really is the wonderful employees that elevate the Chipotle experience. "Kelsey", thank you. And if you are reading this and are debating whether or not you are ready to dive in and lose your Chipotle virginity, rest assured that it will be one of the best decisions you...

If I could lock down this place trust I would Immediately. Been there before and never had an Issue. We were in Vaughan Mills June 15, 2017 at about 8pm doing some father's day shopping. Decided to grab dinner to take home. I placed my order Bang Bang chicken with corn. paid for it and was waiting for my daughter to place her order. I saw this lady approaching the cashier with a look of disgust on her face. I asked her 'Are u ok" she looked at me and pointed in her food box that had some sort of a meat, rice and mix vegetables just to see a maggot (white worm) coming up through her broccoli, I screamed in disgust the couple in front of my daughter whom had placed their order ran and left their order on the counter and did not pay some people walked out of the line after witnessing the worm in the broccoli . When the lady showed the cashier what was in the broccoli all she did was closed the box and put the food on the counter behind her and gave her back her money. She did not throw it out like she should and all the workers just acted as if it was nothing. If she had shown the food to the man that was peeping out from the door maybe he's the cook. and then dumped it in the garbage after discussion with him, that would set my mind at ease a bit. I think they will just serve it to another customer that was not in the line to hear what happened. That is up front NASTY maggot found in restaurant food. Do they wash their produce before cooking? Are they storing the things at proper temperature? are they serving rotten food to customers?so many questions?? I am beyond sick and disgusted. This place need to be checked out properly by the health department. No way should they be still open serving maggots in...

I normally used to love going here. Until today. I got my usual order of bourbon chicken. Rice and corn. Today I was surprised to find the end of what appeared to be an EAR WIG after I was almost done my food. I wanted to go back and just request my money back without making a scene. I signalled the cashier to come closer and without saying anything I opened my container and showed her the bug.

I like to give people the benefit of the doubt. Maybe it was a mistake and just a freak accident and this one bug just happened to crawl in the food.

After I showed her she closed my container quickly and took it from me. She then began to Tell me she would NOT give me my money back because I already ate most of it. I told her I only found it while I was almost done and brought it to her attention as soon as I found it. She then said that since I've had it for a long time that I could've put the bug in there myself.

THATS when I began to make a scene and let every person in that line know that I found a bug in my food. She then went to get her manager and he gave her the ok to give me my money back. They wouldn't even give me my money back with tax!!

Needless to say I will not be going back here. I'm sure this won't stop people from going but there customer service really...